Technical Specialist

Spectrum

Client Reference Code: 210111

JOB SUMMARY

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Troubleshoot and repair equipment

Verify the integrity of accessories and clean the equipment

Configure equipment to customer specifications

Install RAM, hard drives, video cards, CD-ROMs, and other peripherals

Keep the tracking and inventory databases up-to-date

Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment

Analyze, test and evaluate new products

Maintain library of current BIOS, drivers and patches for supported equipment

Support remote access for laptop users and maintain call tracking and inventory databases

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Proficient in using Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)

Skilled in installing, repairing and troubleshooting computer hardware and peripherals

Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms

Proficient in working with users remotely

Good communication skills to relate with end user, team members and support workers

Able to ensure that all requests from user are logged and right procedures are followed

Manage time and priorities effectively

Ability to work without supervision

Committed to learn and relate technical concepts

Able to lift up to 50 lbs

Education

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience

1 to 2 years Computer Technician Service experience w/ desktop and networking applications

WORKING CONDITIONS

Office environment

Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability

Job Code : TWCIPC145 Assoc Technical Specialist Nonexempt

210111BR

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