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Technical Support Analyst

Virginia, Idaho AKRAYA Inc

Technical Support Analyst : 18-02702
Ref No.: 18-02702

Location: Ashburn, Virginia
Akraya is looking for a
Technical Support Analyst for one of our clients. If the job description below is a fit, please apply directly with your update resume or call
Monika at ************.
If this position is not quite what you’re looking for, visit ********** and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.

Primary Skills:0-1 years of experience. Background in tech support / customer support or relevant field. Must be bilingual in English and Spanish. Targeting someone that has at least an associates degree or higher. Must have strong technical aptitude and great communication skills.

Location: Ashburn, VA

Duration: 12 + months

Contract: W2

Required Skills:
Bachelor’s degree or Associates Degree in IT, Business, or a related discipline
0-2 years of technical support or customer service experience.
Must be Bilingual in English / Spanish
A strong technical aptitude and excellent communication skills. Demonstrated ability to bridge the gap between Customer Support, Management and staff.

Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
Use verbal and written communication skills to ensure that management is well informed of ongoing incidents. Craft written responses based on the target audience.
Act as a single point of contact for the team during a crisis and direct staff to communicate the impact to technical teams and management.
Coordinate with support teams to acquire training and materials for new and existing services.
Availability to read application logs to identify root cause issues.
Demonstrated ability creating process and documentation for a first-level support team.
The ability to prioritize critical tasks and coordinate with staff to accomplish them under duress.
Shift Schedule will be Monday – Friday, 12pm to 8pm local.

Please apply directly with your update resume or call Monika at ************

About Akraya:
Akraya, Inc. is an award-winning staffing firm that works with many of the leading, technology-based companies around the world.
We have been ranked as one of the Best Staffing Firms to Temp for by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit ********** to search through all of our current openings or to submit your resume to our recruiting team.

To apply for this job please visit itjobpro.com.