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Technical Support Engineer

Kansas City, Missouri Cerner Corporation

Cerner
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Technical Support Engineer

North Kansas City, Missouri, United States

Support

Job Description
As a Technical Support Engineer, you will proactively monitor system and application alarms, investigate, analyze, resolve or escalate alarms and service requests. You will prioritize and manage work queue in accordance with service level agreements, document investigation and issue resolution, triage issues to appropriate second-level resources for resolution, investigate and diagnose performance issues on client domains and implement software patches and upgrades.

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Support

About Support

Application Services

Post-go-live services are a lifeline to what you need, when you need it. And in health care, they make a difference in emergencies resolved, conditions stabilized and lives saved. So can you, when you join the highly regarded Cerner Application Services team.About Application Services

Qualifications
Basic Qualifications

– Bachelor’s degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field, or equivalent relevant work experience
Expectations

– Willing to work overtime or irregular hours as needed and allowed by local regulations
– Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
– Perform other responsibitlies as assigned

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.Relocation Assistance Available for this Job:

Yes – Domestic/RegionalVirtual Eligible Job

No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

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Your Career Path

– Client Services
– Clinical
– Corporate
– Engineering & Technology
– Students & Graduates
– Sales, Marketing & Strategy

Our Teams

– Application Services
– Cerner Ambulatory
– Cerner Technology Services
– CernerWorks
– Client Team
– Consulting
– Development

– Corporate
– ITWorks
– Physician Alignment
– Population Health
– Revenue Cycle Management
– Strategic Business Units

Locations

– Asia Pacific
– EMEA
– North America
– South America

Who We Are

– About Cerner
– Associate Stories
– Cerner Social
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