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Technical Support Engineer

Job Description

LocationChandler – AZ, US


Experience0-2 Starter

Available since4/11/2018

Functional areaMechanical Engineering, Electrical Engineering, System Engineering

BackgroundMechanics, Electronics, System Integration



ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

Job Mission

-The Technical Support Engineer will work with the Fab team engineers and system owners to provide escalation support including action plans, best known methods and competency knowledge.

-The Technical Support Engineer will also work with non-local resources to solve escalated and structural issues, disseminate knowledge into the local team and provide project support per competency.

Job Description

Main Responsibilities

-Must take ownership for solving issues and ensures escalations take place. Takes proactive action for prevention or repeating error.
-Capable of resolving most issues without assistance and highly independent in a shift position. Ability to make decisions in the priority of problem solving.
-Work unsupervised, responsible for projects, equipment performance and prepare
technical reports.
-Take initiative to increase skill and knowledge level within the team.
-Document knowledge systematically and in an accessible way.
-Demonstrated experience as a proactive team member within own functional area.
-Clear and effective communication skills required.
-Proficient in MS Office (MS Word, Excel, Power-Point)

-Strong system knowledge of Twinscan, and NXT1950, NXT1960, and NXT1970 preferred.
-Diagnose and monitor escalated issues and determine root cause, escalate as necessary and provide action plans to fab engineers
-Review complex action plans for quality and accuracy.
-Data analysis and define improvement and monitoring plans.
-Develop and implement best known methods on necessary topics.
-Execute difficult and uncommon repairs.
-Provide beta test, project and coordination support.
-Knowledge transfers to local site engineers and customer.
-Improve service mix and structural issue documentation including initiation, review and improvement rollout.


-Position requires a BS degree in an Engineering field or equivalent combination of education and/or experience.
-Knowledge of safety procedures required.


-Demonstrated experience using computer applications, including data statistical, word processing, spreadsheets and presentation software.
-Ability to complete assignments on time with attention to detail and high degree of accuracy.
-Ability to perform effectively in environments with frequently changing workload and competing demands.
-Work independently or as part of a team and follow through on assignments with minimal supervision.
-Work according to a strict set of procedures within the provided timelines.
-Ability to establish and maintain cooperative working relationships with co-workers and customer.
-Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor manufacturing processes.

Personal skills

-Open to and an ability to work effectively with cultural differences.
-Pragmatic attitude, motivated, pro-active, self-driven and flexible.
-High sense of responsibility and dedication.
-Highly stress-resistant.
-Broad technical and business knowledge with an ability to communicate effectively in both areas.
-Strong analytical skills with a focus on problem solving.
-Exemplary skills in communication (both verbal and written), documentation, and is highly organized.
-A team player who is committed to the success of ASML.

Context of the position

-Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
-Job may require standing for long periods of time.
-Manager, supervisor and/or lead engineers set technical direction.
-Ability to travel up to 50% US and internationally, work flexible shifts including nights, weekends and holidays.
-Valid driver’s license and passport required.
-Please note that candidates MUST be eligible to work for any employer in the US without the need for visa sponsorship.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer


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