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Technical Support Engineer

Austin, Texas Informatica

Informatica – Job – Technical Support Engineer

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Technical Support Engineer

Job Number: 23963

Position Title: Technical Support Engineer

External Description:

Our Company

Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, Informatica is the trusted leader in Enterprise Cloud Data Management.

Primary Responsibility:

This key individual will serve as Technical Support champion for both internal and external customers. The Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer.

– Diagnose and resolve complex technical issues related to Informatica software products.
– Acquire specialized knowledge in Informatica BigData Management product and components
– Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
– Manage communications/expectations to customers at all levels to maintain positive relationships.
– Utilize information tools, training and experience to provide high level of customer satisfaction

Requirements:

– Master’s degree in Computer Science or related technical field
– Strong experience in Linux operating systems
– Knowledge of computer networking concepts
– Excellent grasp of relational database management theory and practice
– Excellent written and verbal communication
– High degree of analytical and problem-solving abilities
– Ability to work with minimum supervision
– Team player who shares ideas and resources

Desired:

– Knowledge of Informatica products or Big Data Technologies.

Informatica is an Equal Opportunity Employer (EOE)

Informatica offers a competitive compensation package that includes base salary, medical, retirement, unlimited flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica. You can learn more about our company, our products and services at *******************. We are an Equal Opportunity Employer (EOE).

City: Austin

State:

Alternative Location(s) : Austin

Community / Marketing Title: Technical Support Engineer

Company Profile:

At Informatica, We DATA. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth and advancement.

EEO Employer Verbiage:

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Informatica

Follow us to meet our team, learn more about life, careers, and events at Informatica. Conquering the Impossible with data, come join #LifeAtINFA!

Travel Requirement: Limited

Location_formattedLocationLong: Austin, Texas US

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