Technical Support Manager

Petrosoft, Inc.

Job: Technical Support Manager | Petrosoft LLC

– Products

– All products

All products

Discover the integration options, POS, foodservice, back-office, fuel management, and partnership solutions from Petrosoft
Find out more

– Petrosoft Enterprise

Petrosoft Enterprise

Quicklinks

– Petrosoft Enterprise powered by SAP Business One

– Financial Management
– Sales and Customer Management
– Purchasing and Inventory Control
– Distribution Management
– Field Service Management
– Business Intelligence, Analytics, and Reports

Petrosoft Enterprise offers instant insight, faster response and a sharper competitive edge throughout the enterprise.

– Back Office Software

Back Office Software

Quicklinks

– C-Store Office

– Retail 360

Back-office solutions for the convenience and retail industries

Deliver operational insights by streamlining retail operational workflows, data inputs, and data outputs through a secure cloud-based (SaaS) solution and integration with industry-leading retail systems

– Analytics

Analytics

Quicklinks

– Loss Prevention Analytics

– Advanced Analytics

Provide comfort and peace of mind

Quickly discover theft and errors with Loss Prevention Analytics

– Point-Of-Sale

Point-Of-Sale

Quicklinks

– SmartPOS Model 125

– SmartPOS Model 400

– SmartPOS Model 800

POS Solutions for Merchandise, Fuel & Foodservice Retailers

An easy-to-use POS system with analytics, foodservice, back-office, loyalty and forecourt integration options

– Food Service Automation

Food Service Automation

Quicklinks

– Qwickserve

A Simple Workflow for Custom QSR Orders

An optimal foodservice experience at every stage of the ordering process for both the consumer and retailer

– Fuel Distribution

Fuel Distribution

Quicklinks

– Fuel-Central

Reinventing the Fuel Distribution Business

A cloud-based fuel distribution management software that boosts productivity and drives costs out of the channel

– Site Integration Network

Site Integration Network

Quicklinks

– Direct Connect

A Secure Connection for the Retail Industry

A secure connection for the Retail Industry.

– Invoice Processing

Invoice Processing

Quicklinks

– EDI and Invoice Processing

Never Process Another Invoice Again

Eliminate hours of paperwork, track costs and inventory at item-level to increase operational efficiencies

– Mobile Applications

Mobile Applications

Quicklinks

– Mobile back-office and QSR Solutions

Go Mobile

Mobile solutions to help manage your retail operations and simplify food service orders

– Inventory Scanners

Inventory Scanners

Quicklinks

– Handheld Barcode Scanners

The bundled solution from Petrosoft

The CipherLab 9700 is a best-in-class handheld barcode scanner at the right price point

– Services

– Services and Support

Services and Support

Get the most our of your investment in Petrosoft productivity tools

– Business Services

Business Services

– Customer Support

Customer Support

– Implementation

Implementation

– Technical Support

Technical Support

– Training

Training

Quicklinks

– Training

Attend live weekly webinar sessions, access a library of online prerecorded videos or one on one training

– FAQs

FAQs

Quicklinks

– FAQs

Frequently asked questions about Petrosoft and its products

– About Petrosoft

– Company

Company

Quicklinks

– Company

Contact us at ************ or ********************* to learn more about how Petrosoft can help you improve your business.

– Events

Events

Quicklinks

– Events

Visit us at regional and national retail, convenience store, petroleum marketing, food service and restaurant trade shows, seminars and other industry invents

– Partners

Partners

Quicklinks

– Partners

Business and Technology partners to create and connect to the retail ecosystem

– Newsroom

Newsroom

Quicklinks

– Press Releases

– Blog

Blog

– Resources

Resources

Quicklinks

– Brochures and Flyers

– Case Studies

– C-Store Tips

– Customer Testimonials

– White Papers

Check out the latest industry insights, knowledge, and tips.

– Careers

Careers

Quicklinks

– Careers

Want create site? Find Free WordPress Themes and plugins.

Careers

Find a career opportunity at Petrosoft, Inc

Job: Technical Support Manager

Title Technical Support Manager

Start Date2017-12-03

LocationCrafton, PA

Job Information

Technical Support Manager

Reports To: Business Development Manager

Hours: 8am-5pm

Petrosoft is seeking an experienced problem solver and people leader to join our support team in meeting the growing needs of our customers and business model. If you thrive in a fast-paced, agile work environment and able to juggle multiple projects at a time, we invite you to apply to join our fast-growing company. As the Technical Support Manager, you will lead a group of Support Engineers who work with technical issues with our customer base.

Responsibilities:

– Ensure that Tier II Support Engineers work towards goals and comply with support processes.
– Drive ticket resolution by monitoring progress through our CRM.
– Work with HR Manager to hire, develop, and grow the technical support team to retain our best talent.
– Continuously improve support team processes by working with Call Center Manager and Operations Manager.
– Effectively triage support tickets and exercise good judgment based on issue severity.
– Lead projects within the technical support group.
– Demonstrate support ticket resolution best practices for the Support Engineers and handle cases for at-risk accounts.
– Use analytical techniques to efficiently resolve complex issues.
– Interact professionally with customers ranging from C-level executives to IT staff.
– Positively represent the company and develop goodwill in all customer interactions.
– Run reports to be an effective member of the leadership team to collaborate best practices.

Desired Skills and Experience:

– Strong technical background, troubleshooting, and problem-solving skills in a professional environment.
– Experience managing the work of a support team of 5-15 skilled individuals with responsibility for coaching and developing support engineers.
– Ability to work effectively in a team.
– Ability to adapt to an agile work environment and assist the team in adapting to changes.
– Excellent verbal and written communication skills with customers, direct reports, and colleagues.
– Experience working in a call center environment.
– Bachelor’s Degree in IT, Networking, or related field.
– Ability to type at least 45 WPM.
– A minimum of 2 years working in a technical field.
– Experience tracking work in a CRM.
– Intermediate working knowledge of Microsoft Suite.

Petrosoft is an equal opportunity employer. Veterans are encouraged to apply.

Learn more about us at ********************

Did you find apk for android? You can find new Free Android Games and apps.

Copyright 2002-2017 **************** | Site Map
All Rights Reserved. | Petrosoft LLC | 290 Bilmar Drive, Pittsburgh, PA 15205 | Phone: ************ | Fax: ************ For more information contact us.





EnglishEspaolDeutschPortugus





– Products

– All products
– Petrosoft Enterprise
– Back Office Software
– Analytics
– Point-Of-Sale
– Food Service Automation
– Fuel Distribution
– Site Integration Network
– Invoice Processing
– Mobile Applications
– Inventory Scanners

– Services

– Services and Support
– Business Services
– Customer Support
– Implementation
– Technical Support
– Training
– FAQs

– About Petrosoft

– Company
– Events
– Partners
– Newsroom
– Blog
– Resources
– Careers

To apply for this job please visit the following URL: http://itjobpro.com/79244 →