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Technical Support Representative

Nashville, TN Asurion

Job Description:

  • Our Technical Support Representatives are the front line support for more than 290 million customers. As a Technical Support Representative, you will:
    • Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility
    • Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS
     
    If you can identify with the following, then Asurion wants you!
    • Are you a tech-curious person?
    • Can you put the customer first?
    • Are you a team player?
    • Are you dedicated to problem resolution?
    • Are you patient and possess exceptional/empathetic listening skills?
    • Can you adapt your knowledge to unfamiliar situations?
    • Do you approach challenges with a positive attitude?
     
    Why Asurion?
    At Asurion, we don’t just redefine—we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life’s Operating System.
     
    We began by establishing a culture that rewards results and isn’t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive.
     
    The only thing we’re more passionate about than technology is our people.
     
    Being awarded Top Place to Work in 2015 and 2016 means we provide a casual, fun work environment and a comprehensive benefit package including:
    • Multiple health coverage plans including medical, vision and dental
    • Vacation time
    • Holiday pay
    • 401K
    • Collaborative culture
    • Career advancement opportunities
    • Operates with integrity through teamwork and community outreach
    • Active coaching that empowers employees to reach full potential 

Qualifications:

    • High school diploma or GED
    • Flexible to work all shifts as required (evenings, weekends, and holidays)
    • 6 months of previous customer service experience
    • Pass pre-employment assessment
    • Willing to submit a pre-employment background investigation and drug screen

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