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Technical Support Specialist

New York, New York The Corcoran Group

Live who you are. Thats our philosophy. At Corcoran we build our business around this very human truth making every effort to understand the hopes, dreams, and unique personalities of our clients. Then we use that understanding, and all our resources, to find homes that go beyond the checklist, and even the wish list, to that wonderful feeling you get when something just feels right.

As our Technical Support Specialist, you will provide front-line high touch support and desktop assistance to our agents and staff in and around New York City. You will be responsible for responding to a variety of support requests such as troubleshooting our internal applications, OS installs, system upgrades, password resets, iOS and Android support, and many more.

In addition, you will provide support and training for a variety of technologies and work with internal departments to gather an understanding of new technologies as they roll-out and provide support to our internal customers.

Our in-house engineering team builds features and products that empower agents with best-in-class technology to deepen their relationships with customers, improve their workflow and efficiency, and expand their business.

As part of our help desk, Corcoran is dedicated to nurturing, supporting and attracting top talent and we encourage you to apply if you are interested in joining an environment where you can learn and grow.

Requirements

I.T. related Bachelors degree from an accredited university or technical institute required; may consider candidates without a degree given applicable work experience.

2+ years of Help Desk/Support experience is required.

Expert knowledge of Windows 7/8/10, MS Office 2010/2013/2016 & Mac OS is required. Mobile device expertise is required. Adobe Creative Suite knowledge a plus.

Knowledge of support ticketing systems and Active Directory is a must.

Excellent verbal and written communication skills plus strong troubleshooting skills are essential.

Must possess an ability to be collaborative with, and communicate clearly and effectively, with all types and levels of employees.

Must maintain positive attitude and deliver excellent customer service.

Must be open to a flexible work schedule and available for after-hours support as needed.

Must be physically able to bend, stoop, climb, walk, and life & carry heavy objects (up to 40 lbs).

Benefits

Competitive benefits including:

* Medical, Dental and Vision plans
* FSA & HAS plans
* 401(k)
* Paid Time Off

About Corcoran:

The Corcoran Group is the leading residential real estate brokerage in the East Coasts luxury markets. Corcoran was established in Manhattan in 1973 just as New York City began to transition from a rental market to one of individual ownership. It quickly rose to prominence, thanks to its service-oriented philosophy and to the strategic acquisition of major real estate companies. Today, the company has offices on Long Islands East End and in Palm Beach County, Fla., and closes $19 billion in property sales annually. Corcoran owns and operates the Citi Habitats brand for rentals and entry-level home purchases, and controls a majority of the new development condominium market under its Corcoran Sunshine Marketing Group label.

NRT LLC, a subsidiary of Realogy Corporation, is committed to providing equal employment opportunity (EEO) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

To apply for this job please visit the following URL: http://itjobpro.com/76332 →