Technician III – Video

Level 3 Communications

Summary

The Video Technician III is responsible for delivery of world class professional service delivery and management of Level 3 Vyvx Broadcast services. This coordinated effort of putting clients’ needs as priority includes activation of customer services, activating Hub providers, obtaining visual confirmation, service extensions, booking of reservations, maintaining quality assurance of video network and customer services, overseeing network availability, limiting Mean Time To Restoral (MTTR), scheduling maintenance, proactive monitoring, and overseeing the integrity of the network.

Knowledge, Skills or Abilities

Higher level understanding of Satellite and Teleport operations, Telecomm Networks, Digital Video and Audio tests and measurements, IP, ATM, DS3, OC Service, MPEG, JPEG, ASI, SDI, NTSC AESBU, and Dolby-E

Assumes all routing tasks for major or multiple projects and is sometimes called upon to make decisions with no supervision

Performs a wide spectrum of moderate to high difficult assignments requiring alternative analysis, innovation and judgment

Leadership: reacts well under presser; shows initiative and courage to take action, especially in the absence of a Sr. Technician and Management team

Act as mentor to others and team Lead (Tech IV) in their absence

Receive and place customer calls in a call center capacity

Open, document, manage, and close electronic trouble tickets

Collaborate and work as team with co-workers, other departments, vendors, and customers

Performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation and judgment

Coordinate broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met

Switch broadcast signals into the control center for visual confirmation

Confirm valid broadcast signals from source, switch into third party vendor, and sell Vyvx services to clients

Responsible for all broadcast service restoration during an outage and impairment situations

Extend and goodnight reservations in-service

Technicians are subjected to a 24/7 operating center; often with minimal notice in schedule changes

#AF1

Essential Duties

Connects/disconnects macros in the routing system for videos ordered, and records the start/end connection path in the transmission database.

Create/monitor customer ordered transmissions through network or satellite, from origination to destination.

Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken.

Ensures proper system connectivity in order to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission.

Responsible for ticket creation and management in the events that broadcast customer service(s) has been impacted.

Receive delegated responsibilities for operational projects: special events, training, process improvement, etc.

Basic Qualifications

Minimum skills required to perform in this role.

Education Qualifications: High School Diploma/GED or 5 plus years of relevant job experience. Relevant job experience is described as:

Job experience in similar industry

Job experience with similar essential duties Physical Requirements:

Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

Preferred Education, Skills and Experience

Education and Experience

Experience: 5 yrs

Education Level: High School/GED

Field Of Study: Broadcast and/or IP

Attention to detail with good organizational capabilities.

Ability to prioritize with good time management skills.

About Level 3

Level 3 (LVLT) provides global communication services that strengthen the growth, efficiency and security of enterprise, government and carrier customers around the world today, Level 3 serves customers in more than 500 markets, spanning three continents and more than 60 countries.

Level 3 Connecting and protecting the networked world-

To learn more go toLevel3.com

Job: *Operations / Service Delivery

Title: Technician III – Video

Location: Oklahoma-Tulsa-OK:Tulsa:100 S. Cincinnati Avenue., Suite 1200

Requisition ID: 39584

EQUAL OPPORTUNITY

Level 3 embraces and is committed to an environment of equal opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, gender identity, veteran/military status, present or past history of mentalGettingHired.com – Bridging the Gap Between Job Seekers with Disabilities and Employers Looking to Hire disability, genetic information or any other classification protected by state or federal law. Review your rights. As part of being an Affirmative Action /EEO employer, Level 3 Communications supports Pay Transparency.

Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 1.877.333.6947 and let us know the nature of your request and your contact information.

To apply for this job please visit the following URL: http://itjobpro.com/69903 →