Technology Operations Manager (Facilities Management)

Full Time Bellingham, WA Western Washington University

Technology Operations Manager (Facilities Management)


Work type: Permanent Full Time
Location: Western Main Campus
Categories: Information Technology, Business and Financial Affairs

About the University

Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.About the DepartmentThe Facilities Management Department support Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position

Our Technology Operations Manager is a dynamic management position where you will be responsible for creating budgets, schedules, strategic plans and goals associated with Facilities Management’s technology operations.  You will provide project management and coordination, integration opportunities, analysis, metrics, and KPIs for Facilities Management technology projects.  You will manage staff responsible for network and desktop user support within the department.  You will also manage the inter-relationship of all the systems listed below with University Centralized IT Teams, all project managers and stakeholders including the campus community, ensuring minimal conflict when new systems, modules, and features are being implemented.  These systems include:

  • AiM – Proper, IQ, and FiRE (via Business & Financial Systems)
  • Lenel Access Control Software
  • BAC Siemens (Building & Access Control)
  • Edwards System Tech (FireWorks)
  • FACMan
  • Breeze
  • StrxureWare (Utility Meters)
  • Phoenix (Fuel Systems)
  • KeyWin (Electronic Lock Boxes)
  • All other Facilities Management databases
  • Other specialized FM devices

Facilities Management (FM) consists of nearly 200 personnel including more than 150 in-house maintenance and custodial personnel.  FM is the primary steward of Western Washington University’s physical infrastructure and is charged with providing utility services, deferred maintenance planning, facilities repairs, facility maintenance, and facilty services to over 100 university owned buildings.  The total aggregate annual FM budget is approximately $25M.

Your responsibilities will include:

  • Technology Operations, Administration and Management
    • Supervise and administer FM systems, applications, and devices including system permissions, configuration, and internal controls on permission/access in accordance with established policies and regulatory guidelines
    • Monitor, guide and approve the activities related to bug fixes, system update testing process, and product enhancements, ensuring thorough documentation before deploying in production
    • Evaluate and identify supported system/device weaknesses and recommend action to FM Leadership in minimizing costs and operations interference
    • Participate in campus stakeholder meetings, in-service training, workshops, and committees, as necessary, to convey and/or gather information required for the department to perform is operations
    • Work closely with FM Leadership, project managers, and other stakeholders to manage and coordinate feedback on systems/devices and business processes
    • Serve as primary contact for vendors for all supported systems
    • Maintain a current knowledge of applicable technology, and act as a researcher, consultant and advisor about the technology for the members of the deaprtment
    • Attend FM and other department meetings to align IT needs
    • Periodically assesses training needs for FM technology systems/devices and is responsible for determining the most effective training approaches for these systems
    • Facilitate (or provide) training and informational sessions (when appropriate) to all system and device users
  • Project Management
    • Serve as project manager or co-project manager for FM driven technology focused projects
    • Coordinate internal resources and third parties/vendors during the execution of projects
    • Manage project timeline, scope, and budget and provide timely communication to project stakeholders regarding the status of each
    • Ensure resource availability and allocation
    • Develop a detailed project plan to track progress
    • Use appropriate techniques to manage changes in project scope, schedule and costs
    • Measure project performance using benchmarks, metrics, and other tools
    • Identify Key Performance Indicators (KPIs) associated with the project and implement ongoing methods to track and report
    • Create, maintain, and implement project communication plan
    • Perform risk analysis to identify project risks and minimize them where possible
    • Establish and maintain relationships with third parties/vendors
    • Create and maintain comprehensive project documentation
    • Collaborate with other information systems, technology, and data communications professionals in implementing new information systems and in resolving problems both in existing and new systems
  • Information System and Technology Strategic Planning
    • Proactively communicate with FM staff and constantly assess the departmental needs; coordinate information systems and technology planning and implementation within and between FM and other units at Western – this includes active participation in various IT groups and committees across campus
    • Work as part of the FM Leadership team and with campus stakeholders to assess operational needs for supported areas as well as larger technology landscape of the University, develop plans together with other BFA divisions for future technology and information system needs
    • Participate in meetings with FM Leadership team, Central IT, and other distributed IT organizations, and project managers for departmental resource planning and allocation between projects and support
    • Together with FM Leadership, participate and provide input for the establishment of technology policies and practices to ensure security and regulatory compliance
    • Anticipate and plan annual computer/device replacement
  • Management and Supervision
    • Assign workload, setting priorities and work expectations for staff, ensuring proper personnel load balancing to meet the University, BFA, and FM Mission, Vision, and Strategic goals
    • Perform management duties including hiring, managing, supervising, and training employees; conducting performance appraisals; ensuring work assignments are accomplished within department objectives; engaging in efforts to increase cohesive and teamwork within FM; and actively engaging with the entire Facilities Financial & Business Services team in cross-training activities, encouraging all team members to share knowledge through leading by example
    • Lead ongoing negotiations and collaboration of resource allocation and prioritization amongst projects with Central IT and other distributed IT organizations 

Required Qualifications

  • Bachelor’s degree in Business, Management, Management Information Systems, or other relevant field, OR an equivalent combination of education and relevant experience
  • Five years of increasing responsibility in information technology, IT project management, management, or systems support (additional education beyond initial requirement may be substituted for experience)
  • Experience effectively leading staff in a relevant field
  • Experience in process/systems analysis
  • Ability to manage project schedules and maintain/meet deadlines
  • Proven ability to work independently
  • Ability to serve as an effective member or leader of a team
  • Demonstrated effective professional interpersonal and communication skills

Preferred Qualifications

  • Demonstrated proficiency in managing budgets and strategic planning
  • Experience with integrating with enterprise applications
  • Experience with computerized maintenance management systems
  • Experience working in a complex higher education environment
  • Experience with current programming languages and/or database administration
  • Understanding of facility maintenance/construction practices and terminology


Market salary range is $70,175 – $81,871 depending on equivalent experience; includes an excellent benefits packageApplication Instructions

Closing Date

Application review begins February 15, 2018; position is open until filled

An Affirmative Action/Equal Opportunity Employer

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