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Technology Service Desk Specialist

Helena, MT Carroll College

Technology Service Desk Specialist

Carroll College, a private, Catholic diocesan, liberal arts college is seeking a self motivated individual to fill the position of Technology Service Desk Specialist.  This person will serve in the Campus Computing and Information Technology department as a member of the Technology Support Team.  This position is specifically responsible for managing the Technology Help Desk, and will provide general technology support to students, faculty and staff at the college. This will include managing the initial contact with clients, and managing ongoing communications with clients until problem resolution.  This position is responsible for handling technology onboarding processes and for providing basic technology training for new college employees. Other duties include enterprise telephone coordination, supervision of student workers and network account management.

Strong technical and customer service skills are required for this position. A minimum of two years of experience working in general technology support and strong knowledge of Google applications and Microsoft Office, including Word, Excel, Power Point and Access, is required.  An associate’s degree in Computer Science plus two years support experience or equivalent work experience is required. 

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