Customer & Technical Support Representative

RESPONSIBILITIES:

• Learn MediMatrix application for customers installations
• Receive calls/emails from clients to determine and resolve technical needs/issues
• Respond in timely manner for support of client issues
• Document customer issues and provide status report back to management
• Advanced computer trouble shooting relating to MediMatrix and computer support
• Work on assigned tasks as delegated by management
• Make recommendations that would allow you to perform your duties more efficiently
• First line of contact to support requests via our ticket management system
• Work with development team on testing version releases

QUALIFICATIONS:

• Knowledgeable about computers; primarily Windows based systems
• Has experience downloading and installing Windows software
• Ability to learn new software applications
• Ability to utilize remote access software
• Familiar Windows OS –Windows 7, Windows 8, Windows 10
• Experience with Microsoft Office Suite (Word, Excel and Outlook)
• Experience with different browser settings
• Technical thinking/reasoning skills
• Interest in technology as it pertains to the healthcare industry
• Self-motivation
• Professional demeanor
• Effective time management skills and ability to multi-task
• Works well independently and in a team setting

REQUIREMENTS:

• Must have professional home office environment with high speed internet access
• Must be located in the Minneapolis/St. Paul Metro area
• 2-4 year college degree is preferred. Equivalent experience will be considered
• 1 to 2 years’ experience in a technical support role preferred
• Ability to work rotating First and Second Shifts (i.e. some evening and some weekend)