United States Bankruptcy Court Central District of California
IT Help Desk Support

Position Overview

The Automation Systems Specialist is responsible for providing end-user IT Help Desk Support including installing, monitoring and maintaining the court’s hardware, software, telecommunication, network and audio-visual equipment. The specific duties of the Automation Systems Specialist include, but are not limited to the following: Monitor and respond to day-to-day IT Help Desk activity as well as log all activity and resolutions via ticketing system; provide hands-on deployment of court computing systems and mobile devices; develop software deployment packages via scripting and command line automation; provide end-user training on hardware/software as needed; provide input and recommendations regarding IT related projects and manage large IT projects as assigned; install, maintain and ensure operation of audio-visual equipment including display devices, projectors, televisions, videoconferencing, digital recording, courtroom sound systems, digital signage, structured cabling, telephone and other audio-visual systems as needed; develop documentation regarding support and/or project activities; assist in the planning, coordination, implementation, and support of computer and audio-visual related policies and procedures; and maintain detailed inventory of all devices. Occasional extra hours and work schedule flexibility may be required to meet the needs of the Court. Routine travel to divisional offices will be required based on workload, project requirements and coverage needs.

Qualifications

To qualify for the position of Automation Systems Specialist, an applicant must possess a minimum of two (2) years specialized experience, including one (1) year equivalent to work at the CL 25 level. Specialized experience is progressively responsible experience related to the technical aspects of data processing, office automation, and data communications and their application, terminology and methodology, including the accomplishment of computer project assignments that involve systems analysis, design, programming, implementation, integration and management. The candidate must possess the ability to analyze problems and assess the practical implications of alternate solutions. Must have outstanding organizational and interpersonal skills and be capable of effectively explaining technical concepts to personnel at all levels of IT knowledge. Excellent written and oral communication skills required. Applicants must be able to plan, organize, and prioritize work in an effective and timely manner. Experience working with desktops, laptops, hybrid, mobile devices and audio/visual equipment required. Windows 10 and Active Directory experience required; Office365, iOS experience preferred; scripting and Power Shell highly desirable. Prior work experience with the Federal Judiciary a plus.

Education

Completion of a bachelor’s degree in Computer Science or Information Technology, Management Information Systems or related field is highly desirable. High School Diploma, GED, or the equivalent is required. The following certifications are preferred: CompTIA A+, NET+, MCP, and HDI’s SCA, AVIXA, SynAudCon, Certified Technology Specialist (CTS), BICSI Installation, Extron XTP Systems Technician, or AV Associates. 

Please Note: Education transcripts must be submitted for verification prior to the start of employment.

Benefits
The United States Bankruptcy Court offers a generous benefits package to temporary employees which may include:

• 10 Paid Holidays
• Paid Sick Leave
• 13 Days Paid Vacation (for the first three years)
• 20 Days Paid Vacation (after three years)
• 26 Days Paid Vacation (after fifteen years)
• Medical Coverage
• Life Insurance Options
• Eligible for Long Term Disability Plan Options
• Long Term Care Plan Options
• Flexible Spending Account Options
• Credit Union Participation

Information for Applicants
The Court reserves the right to modify the conditions of this job announcement, withdraw the job
announcement, or fill the position(s) sooner than the closing date, if a closing date is shown, any of which actions may occur without any prior written or other notice. Temporary positions may be converted to permanent without further competition. This job announcement may involve filling more than one position described herein. This position is subject to mandatory EFT participation for payment of net pay (i.e., Direct Deposit). Successful applicants selected for interview may be required to respond to a written questionnaire.

The United States Bankruptcy Court is an at-will employer and requires employees to adhere to a Code of Ethics and Conduct which is available to applicants for review upon request. The final candidate will be subject to a records check with law enforcement agencies. Verification of employment eligibility according to the Immigration Control and Reform Act of 1986 will be required of all new employees of the Bankruptcy Court.

The United States Bankruptcy Court is an Equal Opportunity Employer. The Ninth Circuit EEO Plan is available for review upon request. We appreciate your interest in employment with the United States Bankruptcy Court.