A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. * Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture * Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations * Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models * Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation * Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro * Lead & investigate complex technical issues and review code as required * Account for possible project challenges on constraints including, risks, time, resources and scope * Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks * Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions * Provide expert guidance for best practices related to ServiceNow administration
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