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Application Engineer – Simulation Specialist

Tokyo ANSYS

JOB SUMMARY

The Application Engineer – Mechanical Simulation Specialist is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products.The Application Engineer – Mechanical Simulation Specialist position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role.The ability to research problems and find solutions to wide variety of problems is paramount.Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.

ESSENTIAL FUNCTIONS

  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order toimprove customers’ productivity and satisfaction with ANSYS products
  • Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
  • Collaborate with product development to improve ANSYS products and the customers’ experience using these products
  • Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth
  • Instruct introductory and/or intermediate training classes on the usage of ANSYS simulation products
  • Track and document inbound support requests and ensure proper notation of customer problems or issues

JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

  • Bachelor’s degree in engineering or other technical discipline
  • A minimum 3 years of experience in an engineering software environment
    • A minimum of 4 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
    • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
    • Ability to work independently, as well as with others in a diverse team environment
    • Demonstrated ability to manage multiple projects and to communicate effectively with customers
    • Demonstrated skills in writing and presenting in fluent English
    • Other specialty-specific required skills as necessary (Mechanical, Structural)

OTHER INFORMATION

  • MS or PhD degree is a plus
  • A minimum 4 years of experience in an engineering software environment is a plus
  • Must have passion and drive for personal technical excellence and high performance
  • Must have customer service aptitude and maintain customer focus
  • Ability to travel up to 20%

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