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Application Support Analyst

Columbus, Ohio JPMorgan Chase


Application Support Analyst – Columbus, OH 43240 – **********

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Application Support Analyst

JP Morgan Chase

21,824 reviews

Columbus, OH 43240

JP Morgan Chase

21,824 reviews

Read what people are saying about working here.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

The Application Support Analyst within a Production Management team is responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. The Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders. In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage. The Application Support Analysts will be pivotal as we transform to Agile/DevOps model, some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners.

Primary Responsibilities:
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients.
Ensures information controls, back-up and recovery strategies are in place across all environments.
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
Develop and maintain relationships with technical staff, end users and clients.
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
Identify system bottlenecks and opportunities for betterment.

5+ years of hands-on Production Support/Engineering experience.
Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, SOAP, Web services etc.).
Must be able to navigate and read Java code.
Experience with Batch Scheduling tools such as Control-M or Autosys.
Experience with Linux platforms and Unix Scripting.
Experience in SQL debugging skills.
Middleware technologies: Apache, Tomcat, WebSphere and/or WebLogic.
Strong analytical & trouble shooting skills required.
Experience in Disaster Recovery planning and test execution.
Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.
Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. So if you’re ready to put your passion for technology to work in a way that makes a real difference, apply today.

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