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Application Support Analyst

Overland Park, Kansas Black & Veatch

Business Title Application Support Analyst

Requisition Number 36836BR

Salary Plan ITS

Grade 003

Division Corporate-Finance

Employee Type Full Time

Visa Sponsorship Available? No

Relocation Available? No

Primary Purpose Under general supervision provides business process and technical support for a group of construction and safety based information technology applications. Collaborates with internal users and business stakeholders to facilitate an understanding of current capabilities, needs and areas of improvement. Acts as support and training liaison for critical technology applications. Analyzes user issues and needs, documents, and resolves. Reports to the IT Construction and Safety Applications Portfolio Manager.

Principal Duties and Responsibilities
– Providing application support and training for information technology tools and business processes

– Deliver training and educational materials related to best practices for key technology tools

– Facilitate the implementation of existing IT tools currently in use

– Collaborate with 3rd party service providers on initiatives and addressing technology issues

– Understands IT interfaces and workflow, works to make these more efficient or automated when needed

– Initiates the development of training documents

– If applicable, also includes testing, quality control and scripting in solution development

– Works with the business stakeholder to support and deliver positive outcomes

Minimum Qualifications
– Associates degree or Bachelor’s degree preferred
o Information Technology, Business, and/or Construction Science degrees welcome

– All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Job Qualifications Preferred Qualifications:

– 2-4 years’ experience in related technology industry

– Experience deploying, supporting and trouble-shooting applications in a multi-site, multi-user environment

– Experience in the Engineering Procurement Construction (EPC) industry

– Industrial construction on-site/field experience

Desired Non-Technical Competencies:

– Technical education/learning

– Problem solving

– Effective communication

– Action oriented

– Customer/Client focused

– Independent worker

Desired Technical Competencies:

– Meridian Prolog / Converge knowledge

– Mobile Device Management

– Document Management

– Microsoft Office Applications

– Crystal Reporting / SQL Server Reporting Services

– Power BI

EEO Statement Equal Opportunity Employer – Minority/Disabled/Veterans/Females

Locations KS-Overland Park

Recruiter Joseph Raschke

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