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Application Support Engineer

Denver, Colorado Healthcare Partners

GENERAL PURPOSE OF THE JOB
==========================
As a member of the Embedded Engineering team, the Engineer is
responsible to provide technical support, monitoring and 24X7
availability of the application. Must be able to break down complex
problems in a fast paced dynamic environment and provide maximum
uptime and stability to the application that best serve our customers
SUPERVISORY RESPONSIBILITIES: None
ESSENTIAL DUTIES AND RESPONSIBILITIES
=====================================
The following duties and responsibilities generally reflect the
expectations of this position but are not intended to be
all-inclusive:
* Experience working as an application support engineer by meeting
the needs of end customers, collaborating with internal customers
and providing over-all application stability
* Responsible for availability, monitoring, capacity planning,
security and incident management of the application, platform and
services offered
* Work collaboratively with various technology teams and
technologies as needed to troubleshoot, diagnose and resolve
issues.
* Serve as technical escalation point for critical pre-production
issues and drives escalation/resolution of problems into
Development, QA, and Operations teams.
* Explore new ways to optimize known tasks and contribute to
innovate on troubleshooting application and should have the
capability to drill down to see if it s a DB related,
Development/functionality or a Core infra issue
* Identifying and demonstrating technology automation solutions
surrounding the support of the application
* Collaborate with development to design in-house monitoring
tools/software for managing the Development Operations
environments.
* Perform Application support tasks as required to maintain
infrastructure and application uptime
* Must be able to work nights and weekends as required. Participate
in on-call rotation
* High Energy with the drive to Get Stuff Done
* Travel upto 10%
MINIMUM QUALIFICATIONS
======================
* Bachelor s Degree in Computer Science Engineering required with at
least 5 years of application support engineer in large scale
production and non-production environments
* Experience working with and troubleshooting the following
technologies : Apache Tomcat, Java 7, Redhat Linux OS, Oracle DB
with Delphix replication, Active MQ, Java 8 Springboot
* Nice to have experience working on newer technologies NGINX, Zuul,
Eureka, Artemis and motivated in learning them
* Strong understanding of Development and QA workflow and process
* Understanding of n-tier and client/server environment models.
* Proficient in scripting languages, and deployment
configuration/automation
* Highly analytical, technically proficient and able to learn new
tools quickly
* Effective Communicator reporting accurate information that is
clear, concise and visual. Must have superior oral and written
communication skills
* Strong analytical, problem solving and critical thinking skills
* In depth understanding of IT operations (server, databases,
storage, network, security, COTS applications, storage)
* Anticipates potential threats (risks) to projects prior to
becoming an issue and pursues mitigation
* Proven track record of delivering multiple parallel initiatives

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