Application Support Engineer

Application Support Engineer

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.  

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers  

Do Work That Matters 

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.  

Your New Role and Responsibilities  

Provide systems administration, monitoring and Level 2 and Level 3 ITSM support for mission system applications and development centre software tools.  Provide technical support and troubleshooting of technical issues and ensure continual operations of services to meet required KPIs.  Interact with users, other service providers and evaluate vendor products. 

• Provide systems administration, monitoring and Level 2 and Level 3 technical support;
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability;
• Completing incident ownership including triage, investigation, escalations and post incident follow up;
• Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required;
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management; and
• Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk

What You’ll Bring to Make An Impact  

At least a Bachelors degree from an accredited institution in Computer Science, Information Technology or a related discipline, or equivalent experience/combined education, with relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.

Experience

Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company’s objectives.  You will also have:

• 5+ years of experience with application troubleshooting, diagnosing, testing and resolving customer issues
• Windows server and Linux administration skills
• Knowledge of networks, network protocols and tools
• Experience with scripting languages and task automation
• Experience working with software development teams and understanding of the Software Development Life Cycle

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application.  We’re most interested in your strengths, what you want to learn and how far you want to go.  

This role does require the successful applicant to be an Australian Citizen and be willing to obtain and hold a NV-2 security clearance.

Diverse Team Members, Shared Values and a Common Purpose 

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. 

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.  

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. 

Next Steps 

• To apply for this role, follow the links or apply via our Careers page.  

• Recruitment process – 1 virtual face to face interview, background checks. 

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. 

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.