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Application Support Engineer

Denver, Colorado Healthcare Partners

As a member of the Embedded Engineering team, the Engineer is
responsible to provide technical support, monitoring and 24X7
availability of the application. Must be able to break down complex
problems in a fast paced dynamic environment and provide maximum
uptime and stability to the application that best serve our customers
The following duties and responsibilities generally reflect the
expectations of this position but are not intended to be
* Experience working as an application support engineer by meeting
the needs of end customers, collaborating with internal customers
and providing over-all application stability
* Responsible for availability, monitoring, capacity planning,
security and incident management of the application, platform and
services offered
* Work collaboratively with various technology teams and
technologies as needed to troubleshoot, diagnose and resolve
* Serve as technical escalation point for critical pre-production
issues and drives escalation/resolution of problems into
Development, QA, and Operations teams.
* Explore new ways to optimize known tasks and contribute to
innovate on troubleshooting application and should have the
capability to drill down to see if it s a DB related,
Development/functionality or a Core infra issue
* Identifying and demonstrating technology automation solutions
surrounding the support of the application
* Collaborate with development to design in-house monitoring
tools/software for managing the Development Operations
* Perform Application support tasks as required to maintain
infrastructure and application uptime
* Must be able to work nights and weekends as required. Participate
in on-call rotation
* High Energy with the drive to Get Stuff Done
* Travel upto 10%
* Bachelor s Degree in Computer Science Engineering required with at
least 5 years of application support engineer in large scale
production and non-production environments
* Experience working with and troubleshooting the following
technologies : Apache Tomcat, Java 7, Redhat Linux OS, Oracle DB
with Delphix replication, Active MQ, Java 8 Springboot
* Nice to have experience working on newer technologies NGINX, Zuul,
Eureka, Artemis and motivated in learning them
* Strong understanding of Development and QA workflow and process
* Understanding of n-tier and client/server environment models.
* Proficient in scripting languages, and deployment
* Highly analytical, technically proficient and able to learn new
tools quickly
* Effective Communicator reporting accurate information that is
clear, concise and visual. Must have superior oral and written
communication skills
* Strong analytical, problem solving and critical thinking skills
* In depth understanding of IT operations (server, databases,
storage, network, security, COTS applications, storage)
* Anticipates potential threats (risks) to projects prior to
becoming an issue and pursues mitigation
* Proven track record of delivering multiple parallel initiatives

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