Application Support Specialist – Florham Park, NJ – **********
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Application Support Specialist
Florham Park, NJ
For more than a decade, Asembia** has been working with specialty pharmacies, manufacturers, prescribers, payers and other industry stakeholders to develop solutions for the high-touch specialty pharmaceutical service model.
Through collaborative programs, contracting initiatives, patient support hub services and innovative technology platforms, Asembia is committed to positively impacting the patient journey.
Asembia** focuses on the specialty pharmacy segment and offers comprehensive hub services, pharmacy network management, group purchasing (GPO) services, innovative technology platforms and more.
As a leading industry voice and advocate, Asembia is committed to bringing strategic channel management solutions, leading-edge products and high-touch services to the specialty pharmacy industry that help our customers optimize patient care and outcomes.
Job Scope and Major Responsibilities:
Provide technical assistance and support for incoming queries and issues related to Asembia software solutions.
Builds knowledgebase of issues, workarounds and solutions.
Use SQL Server Management Studio to execute SQL queries for data analysis and issue investigation.
Interface with Product Management and Application Engineers for issue escalation, resolution and documentation.
Respond to queries either in person or over the phone.
Respond to email messages/helpdesk tickets for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Run diagnostic tools to resolve problems.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Collects metrics for key systems based on usage, outages and performance.
Working knowledge of Web Applications.
Working knowledge of SQL Server – being able to execute queries for data analysis
Experience working with service desk best practices.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Pharma experience preferred.
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws
Job Type: Full-time
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