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Application Support Specialist

Charlotte, North Carolina University of North Carolina Charlotte

Job Description

Application Support Specialist

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Please see Special Instructions for more details. The finalist will be subject to a criminal background check.

Position Information

General Information

Position Number******

Vacancy Open toAll Candidates

Working TitleApplication Support Specialist

Position DesignationEHRA Non-Faculty

Employment TypePermanent – Full-time

Months per Year12

Work Schedule

Monday – Friday, 7:30 am – 4:30 pm, UNC Charlotte main campus

Hours per week40

FLSA StatusExempt

DivisionAcademic Affairs

DepartmentClassroom Support Services (Adm)

Work LocationCameron Hall

Salary Range

Primary Purpose of Department

The primary purpose of Audiovisual Integration and Support for Learning Environments (AISLE) at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff.

Primary Purpose of Position

The primary purpose of this position is to provide comprehensive application support and technical expertise for the Audiovisual Integration and Support for Learning Environments unit at UNC Charlotte.

Summary of Position Responsibilities

This position will be involved in the design, support, and user training regarding enterprise solutions that will serve the AISLE group’s application needs using a variety of methods, tools, and environments. The position will require a significant amount of creativity, initiative, teamwork, and independent judgment when developing software solutions.
The work will require a demonstrated ability to translate complex user requirements into comprehensive software solutions.
This position will serve as a technical expert for AISLE and will work with AISLE staff and other members of the University community when advising on or developing software solutions. This role will also be responsible for day-to-day application support tickets and producing various levels of software and user documentation.

Minimum Education/Experience

Graduation from a four-year college or university with a major in computer science or information technology or related degree.

Preferred Education, Knowledge, Skills and Experience

-Advanced knowledge of Macintosh and Windows operating systems
-Advanced knowledge of supported standard application software (Office 2013 & Office 2016, Google
Apps, Mozilla Firefox, Chrome, common Web plug-ins).
-Experience with desktop management and deployment tools (e.g. Apple
Remote Desktop, JAMF Casper Suite, Depto y Studio, Citrix, Microsoft System Center Configuration
Manager, Windows Deployment Services, Microsoft Active Directory, and Group Policy).
-Experience with virtual machines and knowledge of networking fundamentals.
-Experience administering and troubleshooting higher education applications.
-Experience with antivirus solutions such as Windows Defender and Sophos.
-Desire and ability to work independently and as part of a team.
-Strong desire to learn
-Strong organizational skills
-Positive customer service orientation and excellent interpersonal skills.
-Technical writing experience
-Strong written and verbal communication skills.

Necessary Certifications/Licenses

Preferred Certifications/Licenses

ITIL Foundations Certification
Comptia A+
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)

Special Notes to Applicants

The finalist will be subject to a criminal background check.

Posting Open Date05/25/2018

Posting Close Date06/08/2018

Open Until FilledNo

Proposed Hire Date06/22/2018

If time-limited please indicate appointment end date

Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).
– How did you hear about this employment opportunity?

– UNC Charlotte Website
– Another Website
– Agency Referral
– Advertisement/Publication
– HERC Job Board
– Local JobNetwork
– Personal Referral
– Other

– Where did you learn about this posting?

(Open Ended Question)
– Do you have experience with SCCM (Software Center Configuration Manager)?

– Yes
– No

– If you have any experience working in Higher Education, please describe your role(s) and responsibilities.

(Open Ended Question)
– Do you have experience as a liaison between non-technical and technical teams? If so, please describe your role.

(Open Ended Question)
Applicant Documents
Required Documents
– Resume / Curriculum Vitae
– Cover Letter / Letter of Interest
– Contact Information for ReferencesOptional Documents

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.

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