Application Support Specialist
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Please see Special Instructions for more details. The finalist will be subject to a criminal background check.
Vacancy Open toAll Candidates
Working TitleApplication Support Specialist
Position DesignationEHRA Non-Faculty
Employment TypePermanent – Full-time
Months per Year12
Monday – Friday, 7:30 am – 4:30 pm, UNC Charlotte main campus
Hours per week40
DepartmentClassroom Support Services (Adm)
Work LocationCameron Hall
Primary Purpose of Department
The primary purpose of Audiovisual Integration and Support for Learning Environments (AISLE) at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff.
Primary Purpose of Position
The primary purpose of this position is to provide comprehensive application support and technical expertise for the Audiovisual Integration and Support for Learning Environments unit at UNC Charlotte.
Summary of Position Responsibilities
This position will be involved in the design, support, and user training regarding enterprise solutions that will serve the AISLE group’s application needs using a variety of methods, tools, and environments. The position will require a significant amount of creativity, initiative, teamwork, and independent judgment when developing software solutions.
The work will require a demonstrated ability to translate complex user requirements into comprehensive software solutions.
This position will serve as a technical expert for AISLE and will work with AISLE staff and other members of the University community when advising on or developing software solutions. This role will also be responsible for day-to-day application support tickets and producing various levels of software and user documentation.
Graduation from a four-year college or university with a major in computer science or information technology or related degree.
Preferred Education, Knowledge, Skills and Experience
-Advanced knowledge of Macintosh and Windows operating systems
-Advanced knowledge of supported standard application software (Office 2013 & Office 2016, Google
Apps, Mozilla Firefox, Chrome, common Web plug-ins).
-Experience with desktop management and deployment tools (e.g. Apple
Remote Desktop, JAMF Casper Suite, Depto y Studio, Citrix, Microsoft System Center Configuration
Manager, Windows Deployment Services, Microsoft Active Directory, and Group Policy).
-Experience with virtual machines and knowledge of networking fundamentals.
-Experience administering and troubleshooting higher education applications.
-Experience with antivirus solutions such as Windows Defender and Sophos.
-Desire and ability to work independently and as part of a team.
-Strong desire to learn
-Strong organizational skills
-Positive customer service orientation and excellent interpersonal skills.
-Technical writing experience
-Strong written and verbal communication skills.
ITIL Foundations Certification
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)
Special Notes to Applicants
The finalist will be subject to a criminal background check.
Posting Open Date05/25/2018
Posting Close Date06/08/2018
Open Until FilledNo
Proposed Hire Date06/22/2018
If time-limited please indicate appointment end date
Posting Specific Questions
Required fields are indicated with an asterisk (*).
– How did you hear about this employment opportunity?
– UNC Charlotte Website
– Another Website
– Agency Referral
– HERC Job Board
– Local JobNetwork
– Personal Referral
– Where did you learn about this posting?
(Open Ended Question)
– Do you have experience with SCCM (Software Center Configuration Manager)?
– If you have any experience working in Higher Education, please describe your role(s) and responsibilities.
(Open Ended Question)
– Do you have experience as a liaison between non-technical and technical teams? If so, please describe your role.
(Open Ended Question)
– Resume / Curriculum Vitae
– Cover Letter / Letter of Interest
– Contact Information for ReferencesOptional Documents
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.
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