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Application Support Specialist

Application Support Specialist

Responsibilities:

– Establishing and embracing ownership of the production systems

– Creating and maintaining production system documentation, including platform diagrams, data flow diagrams, playbooks, and escalation procedures

– Monitoring the production systems, including web-based applications, APIs, back-end services, databases, network, and infrastructure components

– Participating in after-hours monitoring coverage and facilitating issue escalation and resolution

– Fostering a culture of operational excellence and contributing to overall system and process improvements

– Increasing customer satisfaction and knowledge by partnering with our Account Management team

– Working with the engineering team to provide application design considerations and assist with the implementation of application solutions

– Collaborating with the QA team in establishing test cases and executing test plans

– Performing production system maintenance and facilitating communication around operational activities

– Performing and verifying the release of changes to the production systems

– Proactively identifying and addressing potential production system issues as they are trending

– Troubleshooting production system issues that have been identified

– Understanding and creating complex TSQL queries and scripts

– Parsing, analyzing, and understanding system log files

Qualifications

– 3-5 years of experience in Technical System Analysis and/or Application Support

– BS degree in Computer Science or related field or equivalent experience

– Excellent written and oral communication skills

– Excellent interpersonal skills and can effectively interact with users of various technical levels

– Strong research, analytic, and troubleshooting skills

– Able to work effectively alone and in team environments

– Able to work under tight deadlines while providing high-quality work

– Solid coaching and mentoring skills

InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program – Tier II

#LI-KH1

– ID#: *********
– Location: Portland, OR , 97204

– Type: Customer Service & Call Center
– Company: inComm

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