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Applications Support Specialist II

Madison, Wisconsin AE Business Solutions

Applications Support Level II – Madison, WI

AE Business Solutions has an immediate need for a Level 1/ Level 2 Applications Support Specialist in Madison. This position is a long-term, contract opportunity!
This Applications Support Specialist is responsible for phone-based second level support in a high volume triage intensive support position. Recent College grads with IT skills encouraged to apply!!

Responsibilities Include:

* Provide prompt and courteous customer service to a diverse client base

* Communication skills to support activity via analytical/metrics reports to management

* Must be able to understand technical concepts quickly

* Must enjoy problem-solving, perform triage, and take ownership of the incident life-cycle process in Claim Center

* Must be willing to learn new concepts and technology

Job Requirements

Minimum Requirements:

* Strong Customer Support Skills

* Ability to communicate across different business units in a high call volume environment

* Ability to deliver and maintain detailed, professional documentation

Other Helpful Skills:

* Demonstrated technical knowledge of hardware, OS and office productivity software including Window 7+, Active Directory, Remote Assistance, and Outlook

* Strong problem-solving and troubleshooting skills

If you want to contribute your passion and skills in a team that values ambition and hard work, please send your resume and a brief note about yourself to Kelly Roethe – [Click Here to Email Your Resum] or, just reply/apply to this posting!

AE Business Solutions does not sponsor applicants for employment visas.

AE Business Solutions is an Equal Opportunity Employer. EOE/AA

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AE Business Solutions is a leading IT Integration and Consulting Company serving enterprise organizations throughout the Midwest. Our mission is to provide our clients with the right combination of information technology and people to deliver innovative solutions that create a competitive advantage for their organization. When you invest in technology or consulting with AE Business Solutions, you gain a partnership with a company that is dedicated to your success and committed to the long-term support and service of your technology investment. We look forward to the opportunity to serve you, now and well into the future. Contact Info

– Madison, WI
– Kelly Roethe
– Phone: *********************

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