Title: Associate, EDI Operations I
Location: 17 Technology Circle Columbia SC 29203 United States
Duration: 6 months on W2
Rate: $ 22.18/hr

We are looking for an Associate EDI Operations I to join one of our Fortune 500 clients.

Education:

• Associate Degree in Computer Science, Information Technology, or another job-related field Degree
• 2 years of technical operations support experience or other applicable experience.

Experience & Skills Required:

• Phone Customer Service, Banking, Data Analysis, EDI, Operations

Responsibilities:

• Process written requests and manage logs supporting these requests.
• Provide telephone support for first-level calls, assisting callers with inquiries and issues.
• Manage one or more customer service logs via the info call tracking system.
• Ensure timely and accurate completion of requests related to electronic data interchange (EDI) products and services.
• Utilize a relational database for tracking purposes to maintain expedient and accurate service levels for EDI requests.
• Support in the setup of electronic transactions, software, electronic remittances, and submitter testing certification.
• Oversee written and electronic requests related to EDI, ensuring proper handling and resolution.
• Prepare materials for monthly audits and provide support during the audit process.
• Process requests/responses received from other departments or areas as needed.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!