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Associate Implementation Specialist

Cleveland, Ohio Heartland Payment Systems

Heartland Payroll, a division of Global Payments, delivers the industrys most comprehensive packages of reliable and value-added payroll and human resource solutions to thousands of small to mid-sized companies nationwide. We are currently offering an excellent opportunity to join a fast-growing, customer service driven company that is revolutionizing payroll services. In this position, youll join a team of rock star professionals who are responsible for ensuring every client interaction is a world class experience.

Job Details:

– Builds payroll account and inputs new client data (including employee payroll data, tax information, etc.) into Heartland Payroll system and reviews for accuracy

– Enter and balance employee/employer current quarter wage data and prior wage and tax data to prior quarter tax returns

– Understanding of taxable fringe benefits, non-taxable fringe benefits, tax shelter annuities/retirement plans, pre-tax deductions and non-cash fringe benefits

– Ability to discuss any discrepancies within new client paperwork submitted by sales department with clients and/or sales reps.

– Interacts with clients via welcome calls, processing calls and email

– Provides training to new clients on Heartland Payroll capabilities, functionality and reports

– Ensures deadlines are met and clients payrolls are processed accurately

– Maintains an assigned base of payroll clients until accounts are turned over to the processing department

– Other administrative and clerical tasks as assigned or requested

– Will be required to work more than 40 hours per week during seasonal business needs (to be compensated according to all applicable state wage and labor laws)

– Work effectively as part of a team for the greater good of the business

– Attend ongoing trainings

– Begin learning how to troubleshoot and problem solve situations that arise.

– Utilization of import functions for employee and wage data

– Perform tasks for clients requesting additional products and services

– Effectively manage relationship with clients and sales

– Positive can do attitude

– Usage of WIKI and other training materials and websites

– Enter beginner-level retirement plans/matches, accruals and PTO plans

– Ability to void single checks independently within a payroll not entire payroll

– Can perform every day type activities with high accuracy rate.

– Demonstrate troubleshooting and problem solving for accounts up to level 5 at minimum


– Detail oriented, with ability to focus on and comprehend numerical and financial data

– Customer-service oriented, excellent phone manners required

– Ability to work under time constraints and meet schedules; at times with unexpected deadlines, to ensure clients payroll needs are met

– Ability to multi task interacting with clients, Payroll Specialists and all other internal customers or associates, at times simultaneously

– Ability to work independently as well as part of a team

– Strong organizational and communication skills

– Working knowledge of basic office technology

– Proficient in Windows PC environment with accurate data entry/keyboarding skills

– Must achieve leveling advancement as required.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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