Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The Benefits Senior Business Systems Analyst is responsible for eliciting, understanding, and documenting business requirements to support the development and execution of client analytic capabilities for the Benefits business line. These capabilities will include the data foundation of benefit plan, enrollment and utilization data as well as internal consultant- and client-facing reports that analyze client plan performance, medical and pharmaceutical utilization, and other areas that drive insights and recommendations for clients. This role involves defining system and analytic requirements and user stories, analyzing large datasets, and delivering actionable insights. The Senior Business Systems Analyst will collaborate with business stakeholders to drive data-driven decision-making and continuous improvement to support strategic business goals.

How you’ll make an impact

• Lead requirements sessions with business SMEs to document and groom requirements, ensuring alignment with business needs. Requirements Validation: Ensure that user stories and requirements accurately capture the intended functionality and user experience.
• Document detailed user stories and estimate delivery effort to ensure clear and actionable requirements, including requirements for data visualization, analysis, and reporting, data management, and data privacy, security and compliance.
• Provide analytic support to consultants and clients generate insights and recommendations.
• Serve as a mentor for other Business Systems Analysts, data analysts, and engineers on the team in understanding, using, and operating client analytic capabilities.
• Participate in operational execution of client onboarding, data loads, and production support.
• Understand data agreements with clients, carriers and other providers, and ensure data is handled in accordance with requirements defined by these agreements.
• Be familiar with legal, regulatory, and internal requirements for handling personal identifiable information (PII), personal confidential information, and personal health information (PHI), including HIPAA and SOC2 standards. Become trained and certified to for sensitive data and ensure that all client, carrier, and Gallagher data is handled appropriately.
• Serve as a subject matter expert for consultants and the Data Analytics & AI team on clinical and healthcare data and analytics.
• Support the definition and execution of use cases and value opportunities for client analytics to develop analytic capabilities, increase operational efficiency, and improve customer and agent / advisory experience.
• Define features, requirements, and user stories based on stakeholder input, business objectives, and technical feasibility.
• Document test scenarios and execution steps, ensuring traceability to user stories and requirements.

What skills will make me successful in this role?

• You are a self-starter looking to make an impact with the work that you do
• You are not afraid of change and want to bring fresh ideas to the table
• You run to problems–not away from them. Meaning, you’re looking to identify problems and come up with solutions
• You believe in ‘The Gallagher Way’ and can actively champion our core values
• We love professionals who insert positive energy into our business
• We believe in active listening as a tool to identify and manage complicated situations
• You are extremely well organized with attention to detail, yet able to multi-task in an environment of changing priorities

About You

• Bachelor’s degree in computer science, information management, or related field. A master’s degree is preferred.
• Proven experience (5 years) in data management and data strategy roles.

• Knowledge of insurance and employee benefits processes & data, health analytics, benchmarking and data-enabled storytelling
• Ability to understand Gallagher business objectives, processes and systems.  Ability to analyze complex workflows and implications for data
• Experience implementing reporting and analytics, including benchmarking and self-service capabilities to improve cost and efficacy of healthcare and benefits programs
• Ability to analyze and interpret complex business requirements, especially to deliver data management, reporting, visualization, and analytic capabilities.
• Familiarity with Cloud data platforms and data ingestion/integration tools, data management practices, data privacy and security to empower employers and their benefit consultants to solve complex problems
• Experience delivering analytic capabilities in an Agile environment, including workshop facilitation, use case identification, backlog management, requirements grooming, and delivery
• Familiarity with with legal, regulatory and enterprise standards for sensitive information, including HIPAA and SOC2.
• Stakeholder and user engagement and communication

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.