The candidate will be asked to maintain (running and updating scripts) and perform ad hoc data analysis where Python is required. They will also work in SQL, PowerBi, and Tableau. They will be asked to find trends and predict future behavior. They will validate existing reports are accurate by manually recalculating results. They will maintain detailed design documents to ensure the definitions of the metrics are clear and complete. Responsible for the performance of the overall quality speech analytics category design. Works cross-functionally with various groups internally and externally. Collaborates and synthesizes analyses for the implementation of scorecards. Responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. Works together with other analysts and specialists within the team to build and invent an outstanding product with a prime focus on accuracy, understandability, and performance of the product. Job Responsibilities: Implement statistical language models, computational frameworks to process massive volumes of data, and engineer prototypes in a programming language (examples: Python, Java, R). Analytical and knowledgeable, recognize pertinent language patterns and conversational content that led to business value Analyze recorded audio and audio-based data sets for critical insights. Captures combinations of keywords phrases within the system for optimal configurations performance Natural Language Processing: Develop and/or apply statistical modeling techniques, optimization methods, and other ML techniques to different applications. Participate in design, development, evaluation, deployment and updating of data-driven models and analytical solutions for natural language applications. Responsible for determining opportunities through analysis of current or future trends and provide ongoing speech category design Determine what call events (keywords and phrases) to train the software to recognize as structured data to support analytics and business goals, by using an inquisitive and intuitive approach Weekly/monthly reporting to management and business units Familiarity with Voice User Interface (VUI) documents Use a variety of testing methods to measure the impact of ongoing campaigns and new initiatives. Build positive relationships, cultivate decisions, and communicate findings to executives and partners.

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IVR/Call Center technology experience
Familiarity with Natural Language Processing
Power Flow Apps in SharePoint
Bachelors in computer science, OR High School diploma/GED
3+ years experience with Python
SQL experience read and write queries
PowerBi experience
Tableau experience