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Business Analyst III

Business Analyst III Chesterbrook, Pennsylvania – United States
Job Start Date – 07/23/18, Posted Date – 06/20/18 Primary SkillsN/ATax
TermsN/AOverviewJOB TITLE Business Solutions Analyst
OVERVIEW Under general direction of the Product Manager, DX/Mobility
Solutions, the incumbent will provide support, analysis, consulting
and solution engagement services surrounding Business Operations
Mobility initiatives within AmerisourceBergen. Initial work will focus
on management of the DASH Mobility run-state solution with
opportunities to expand into new initiatives as they arise.
RESPONSIBILITIES:
Captures and analyzes requirements, develops user stories,
coordinates the technical approach, engages relevant IT resources,
prioritizes epics and user stories, assists with testing efforts,
coordinates deployment and support plan
Manages and streamlines the support process by providing Level 2
support, triaging support tickets, managing and analyzing issues, and
recommending fixes and solutions to enhance the quality of our
products and services to our customers
Manages minor releases and hot fixes for the solution at hand,
acting as liaison with internal/external technical teams, vendors,
consultants and customers as necessary
Collects application usage and performance metrics, analyzes and
summarizes them, and publishes reports for stakeholder consumption
Documents and outlines business processes, application workflows,
system components, high-level architectures and integrations points as
necessary
Assists with developing and executing software application test
plans and scripts
Assists in business process redesign and improvement efforts
Actively participates in defining processes, best practices, tools
and standards for the DX/Mobility team
Contributes to the achievement of AmerisourceBergen organizational
goals and objectives
EXPERIENCE & EDUCATION:
7+ years of proven systems analysis or business process modeling
experience
At least 5 years experience with System Integration Projects
5+ years working as an analyst in the software development process
for applications with multiple real-time and synchronized data
integration points
2+ years of direct or indirect experience with mobile app
development projects
2+ years of experience working in an Agile SDLC environment
Working knowledge of standard agile, project management and visual
diagramming tools
Experience working with a Transportation Management System (TMS) or
within a logistics environment is a plus
Experience in some hands-on technical tasks such as API/integration
testing, writing/running SQL queries, data extraction and advanced
Excel capabilities
Proficiency in problem/incident and change management
Position requires a 4-year degree in computer science, information
systems or related field
SKILLS AND APTITUDES:
Passion and enthusiasm for mobility and related emerging solutions
Must operate as an integral part of a team with appropriate
transparency and commitment
Ability to self-direct is essential
Very strong communication skills, both verbal and written; Able to
adjust and meet communication requirements depending on the audience
and situation
Natural inclination towards good customer service including
proactive engagement, "can-do" attitude and diligence in engagement
and follow-up
Strong organizational skills with natural attention to detail
Intellectually curious, yet practical and focused;
Ability to reconcile conflicting objectives, finding acceptable
compromises within given constraints
Comfortable working in a fluid, nimble, agile-based environment
*** MUST HAVES / ADDITIONAL NOTES ***
– At least 2 years of experience with Mobile technologies / mobile app
development
– 4-year degree in computer science, information systems or related
field
– At least 5 years of experience with System Integration Projects
– Must have excellent verbal and written communication
– Must be local to Chesterbrook, PA
– CTH, must be willing/able to convert to FTE
* Job CodeSG – 15421
* Pay Rate/SalaryN/A
* ExperienceN/A
* Work AuthorizationN/A
* Sales ManagerN/A

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