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Business Intelligence Analyst

Can data really help local businesses around the world thrive?

Are you ready to test your skills using massive amounts of information to make critical business decisions?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Groupon.

As a part of our Technology organization, our Consumer Intelligence teams strive to be the voice of the customer in the decisions Groupon makes. We develop and use cutting-edge data technologies and data science algorithms to sift through large amounts of data and distill it into information about our customers’ wants and needs. We then integrate these insights into our automated decision-making systems to constantly improve our services.

As a Business Intelligence Analyst, you will help manage and optimize Groupon’s customer experience throughout the customer lifecycle, including acquisition, retention and reactivation. You will leverage data and an analytical approach to work with leaders across all computational marketing channels (Email, Push Notifications, Direct, SEM, Display, Mobile and Affiliates), supply teams, and relevance teams to distill massive amounts information into business-defining insights. To be successful, you must excel at building and presenting data solutions in a way that transforms complex insights into digestible formats.

We’re a ‘best of both worlds’ kind of company. We’re big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We’re curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

Work cross-functionally to advise business leaders on Customer Lifetime Value optimization – what drives it and how we can influence it

Design and develop processes and systems to consolidate and analyze unstructured, diverse data sources to generate actionable insights

Work with product and service teams to identify questions and issues for data analysis and experimentation

Apply machine learning models and techniques to address customer lifecycle areas like user segmentation, churn, affinity, and conversion

Build data tables, dashboards, and reports to measure the cost and benefit of each customer growth action (i.e. downstream value of customers, lifetime value of an incremental mobile app download, etc.)

Develop software programs, algorithms, and automated processes to cleanse, integrate, and evaluate large datasets from multiple disparate sources

Identify meaningful insights from large data sources; interpret and communicate insights and findings from analysis and experiments to partners across the organization

We’re excited about you if you have:

Bachelor’s or Master’s degree in Statistics, Engineering, Information Science or related quantitative field

3+ years of work experience with a heavy emphasis on data mining and creating data visualization, e-commerce background preferred

3+ years experience creating end-to-end custom business intelligence solutions including elegant presentations of actionable insights

You have an understanding of machine learning/applied math topics, such as probability, statistics models, and optimization techniques, etc.

You consider yourself a budding expert in SQL, Python/R, Tableau

You have an understanding of data warehousing concepts and ability to build and work with data from different sources efficiently

You have hands-on experience with A/B experimentation design and evaluation

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scaleit’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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