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Business Operations Specialist – Media

Charlotte, NC Spectrum

Client Reference Code: 217569
Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.

With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.

JOB SUMMARY

Responsible for the application of payments, processing, reconciliation and distribution of invoices issued to ensure prompt submission to clients within corporate and departmental guidelines. This position will generate and audit various reports to ensure compliance of existing Credit and Collection policies and procedures. By performing these duties and taking action when necessary, the position will assist in the recovery of revenue and decreasing bad debt.

ESSENTIAL FUNCTIONS OF THE POSITION

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Monitor, reconcile and post payments to client accounts on a daily basis
  • Generate and print monthly invoices, sort and prepare invoices to send to clients
  • Process client specific special invoice requirements
  • Maintain ANACAB/COOP script records for inclusion in monthly billing statements
  • Issue month end broadcast and calendar invoice and affidavits to clients; notarize the ANACAB/COOP forms and include each month
  • Audit invoices generated and mailed to ensure accuracy of client notification
  • Monitor, reconcile and post daily credit card invoice charge transactions. Independently research and resolve related issues
  • Review aging report on a weekly basis notifying sales of clients that have exceeded the 30, 60 and 90 day thresholds
  • Send appropriate notification to clients indicating past due monies and the action needed to bring their account current as well as consequences for failure to pay
  • Contact clients with past due invoices in an attempt to collect the debt
  • Initiate payment plans and forward delinquent account to collection agency
  • Resolve post-invoicing issues by researching discrepancies for clients against payment logs
  • Assist clients and Account Executives with billing conflict resolutions
  • Process credit checks for new clients, prepare and send credit approval/denial and collection letters
  • Establish and maintain client database
  • Create and maintain logs for credit, collections and billing
  • Prepare and distribute weekly accounts receivable reports to sales and assist with billing and accounts receivable inquiries to include contacting the client to attempt to collect payment
  • Compile and distribute to sales the monthly prepayment report and client suspension notifications
  • Prepare and distribute weekly/monthly EDI billing
  • Serve as backup to the sales teams in the absence of other coordinators
  • Perform other duties as required

REQUIRED QUALIFICATIONS
  • Demonstrated mastery of all components of the billing cycle
  • Strong proficiency in processing invoices and payments
  • Advanced knowledge of Accounts Payable, Credit and Collections
  • Ability to effectively organize and prioritize
  • Provide strong customer service to clients and sales teams across the footprint
  • Ability to work collaboratively and independently; highly motivated and detail-oriented
  • Ability to work under pressure and meet deadlines
  • Ability to demonstrate suburb follow through
  • Proficient in Microsoft applications

PREFERRED QUALIFICATIONS

Ability to communicate orally and in writing in a clear, straightforward and professional manner
Familiarity with the advertising industry


Education (level and type)
Bachelor’s degree in Accounting or equivalent experience

Related Work Experience

2+ Accounts Receivable experience


Certifications and/or Licenses
Notary Public



Job Code : FAR120 Business Operations Specialist Nonexempt

217569BR

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