Business Systems Analyst

Req number:

R2163

Employment type:

Full time

Worksite flexibility:

Hybrid

Job Summary

A Business Analyst is needed to handle provisioning user access via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

Job Description

We are looking for a Business Analyst who has provided helpdesk/customer service to clients. This position will be full-time and hybrid in Trenton, NJ

What you'll do

• This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient

• The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner

• The BSC will be working within a team to instigate process improvements in the provisioning workflow

• The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly

What you'll need

• Experience with Help Desk, customer service, and directly assisting users

• Experience with developing systems via a structured SDLC methodology including Agile methodology

• Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc

• Experience in developing UI/UX mockups and workflows (Adobe XD preferred)

• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation

• Experience in collaborating with multiple teams to develop and implement programs

• Experience in writing test plans and test scripts and conducting various testing

• Experience in creating user training manuals and conducting user training and demos

• Ability to analyze complex business processes and work flows and propose areas for improvement

• 4 year college degree or equivalent study required

• Relevant work experience: 6 to 8 years

• Experience as a business analyst: Required – 5 years

• Experience with customer service/end user support/help desk support: Required – 5 years

• Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc: Required – 5 years

• Experience with developing systems via a structured SDLC methodology including Agile methodology: Required – 5 years

• Experience in collaborating with multiple teams to develop and implement programs: Required – 5 years

• Experience with software testing: Required – 5 years

• Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution: Required – 3 years

• Experience in developing UI/UX mockups and workflows (Adobe XD preferred):Required – 3 years

• Ability to analyze complex business processes and work flows and propose areas for improvement: Required – 5 years

• Experience in creating user training manuals and conducting user training and demos: Required – 5 years

• 4 year college degree or equivalent study required

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.