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Business Systems Analyst II

Schaumburg IL Zurich Insurance Company Ltd.

Zurich is currently looking for a Business Systems Analyst to work out of our North American headquarters in Schaumburg, IL, or conversely, out of our Owings Mills, MD office, supporting a portfolio of commercial and underwriting insurance applications as part of the Core Platform Modernization team within Information Technology Services.


This individual will act as a liaison between the development and production support teams and in assisting the teams in translating policy administration business requirements into technical specifications for application updates related to projects, enhancements and compliance needs while working in an Agile environment supporting and implementing products into production.  The ideal candidate will be an individual that is an energetic, analytical and a skilled professional where the Analyst will trouble-shoot integration issues and application errors and thus service as the liaison between the Business and IT.


The BSA will also have the ability to work with the business and technical resources to address business information and the application needs.


Other responsibilities may include: 

  • Participation of gathering business requirements and translating them into user stories and acceptance criteria

  • Coordinate activities with product owners to gather requirements

  • Document detailed functional and non-functional requirements

  • Use requirements management tools and techniques such as Use Cases, Data Matrix, Process Flow Diagrams, JIRA, etc.

  • Support development, testing, and implementation

  • Good understanding of and applying delivery approaches (i.e. Agile methodology, Scrum) and perform, independently, business analysis processes in accordance with Zurich Project management framework and the Zurich risk policy


Basic Qualifications:

  • Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area

  • High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area

  • Process reengineering, e.g., LEAN/Six Sigma, Continuous improvement methodologies

  • Process modeling tools

  • Business Systems Integration


Preferred Qualifications:

  • 1 or more years of experience working in a Commercial insurance or Underwriting environment or knowledge of insurance business processes and processing

  • 1 or more years of experience with Guidewire PolicyCenter

  • Supporting and performing testing as necessary to ensure requirements are met

  • Experience working with various delivery methodologies, specifically the Agile methodology framework, preferred

  • Knowledge of Software Development Life Cycle (SDLC)

  • Familiarity with ISO commercial lines

  • Strong analytical and problem-solving skills

  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM – Schaumburg, AM – Owings Mills
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-DR1 

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