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Salesforce Solution Architect (Remote)


8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220


CarMax, the way your career should be! ABOUT THIS JOB:

The Solutions Architect is responsible for designs and oversight of applications for their assigned team(s). This involves the uniformity of application implementations under their influence, proper performance of those applications, and the team’s developed solutions are within enterprise direction.  This position will be responsible for ensuring that software developed meets CarMax® architectural and quality expectations and requires a knowledge about all applicable business processes.

The Solutions Architect works with both the Product team lead developers and Enterprise Architecture team to develop standards and design patterns.  This position will work with various IT teams to champion the adoption of patterns, platforms, and architectural tools.

Solutions Architect provide mentorship and are asked to provide positive and developmental feedback and capitalizes on teachable moments to grow others. This position is responsible for the technical training of associates.


Design system solutions that meet requirements
Provides proposals for solutions to deliver business outcomes
Design sweeping applications that impact application environments within their team
Recognizes areas of improvement in the development lifecycle and recommend action plans
Creates, reviews, and develops software throughout the team’s environment and effectively communicates the rationale behind the designs
Designs modifications to existing software, designs reusable components, and elimination of redundancy in designs throughout their team’s environment
Drives design consensus within the team while maintaining awareness with other teams
Develops and delivers technical training and business understanding for developers
Drives efficient resolution for system outages as well as performance and functional shortcomings
Engages in a critical support situations and effectively, efficiently, and quickly drives to successful resolutions
Investigates new technologies and techniques and researching ongoing industry developments through a partnership with the Enterprise Architecture team
Evaluates the ROI of systems development and enhancements to the IT Enterprise environment and effectively weighs the financial alternatives involved with various technical solutions and proposals
Partners with IT Enterprise Architects to assist IT Leadership with the forecasting of technology implementation budgets
Assists in the budget process to identify the Total Cost of Ownership


Broad understanding of the business processes implemented across the team’s applications
Broad understanding of all aspects of the team’s technical software requirements including security, scalability, and usability
Develop long term application plans
Build consensus and acceptance of improvements and changes to CarMax development patterns, standards, and processes
Influence the technical direction of others in order to drive all projects to successful completion within the architectural standards and guidance
Courageously drive strategic initiatives and challenge upward and across the IT enterprise when necessary
Proven ability to effectively communicate architectural standards and best practices
Drive through obstacles and time constraints to successfully deliver a project to completion
Demonstrated ability to compare and contrast alternative approaches to meet objectives while assessing risk both quantitatively and qualitatively
Effectively estimate time required for technical efforts for projects of all sizes
Demonstrated communication skills to include but not limited to verbal and written communication, delivering organized presentations, able to tailor message to the audience, and facilitate group discussions with diplomacy and seek diverse opinions
Excellent analytical, troubleshooting, and problem solving skills and performs  well in high pressure or stressful situations
Demonstrated ability in statistical analysis, advanced calculations, and reporting
Demonstrated ability to effectively estimate effort, durations and enterprise impact required for large technical solutions
Evaluate long term impacts when making recommendations and decisions.
4 year degree required (in IT related course of study)
8+ years of development experience, preferred
6+ years of database development experience, preferred
5+ years of experience implementing solutions with Salesforce and Service Cloud
Experience implementing in a large-scale, enterprise environment using enterprise patterns / separation of concerns
Exceptional understanding of IT systems including system design, Object Oriented Design, databases and programming concepts specifically HTML, browsers, Javascript, Web Services and AJAX.
Integration experience within the Salesforce space (REST, SOAP, ESB)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.


Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.


CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.








Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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