Date posted 05/13/2019
Requisition Number: ******BR
Location: United States – Missouri – Town and Country
Area of Interest: Engineering/Technical Operations, Information Technology Services, Network Engineering, Telecommunications
Position Type: Full Time
Coordinates and facilitates scheduled network maintenance to minimize risk and exposure to the Charter Network and revenue customers. Coordinates with field technicians, operations and engineering to identify the impact and assemble the details necessary to communicate to all departments involved in scheduled maintenance. Prepares detailed reports noting status of the maintenance tickets drives compliance of processes and assesses trending data to improve protocol, implement standards and influence positive behavior.
DUTIES AND RESPONSIBILITIES
Facilitates the Network Protection Policy to minimize risk and exposure to network and revenue customers.
Ensures maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment.
Provides analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network.
Responsible for attending, facilitating and chairing Change Management calls to assist gaining collective approvals, impact and risk assessments for the Regional , Corporate and Enterprise wide change activities.
Responsible for end to end coordination, facilitation and change request ticket submittal for vendor and carrier maintenance activities to ensure successful execution and completion.
Recommends changes to procedures and operations; suggests enhancements to systems used by the Change Control Office and presents proposed solutions with requirements in a detailed format.
Works with Project Management for enterprise launches / rollouts of maintenance activity, process implementation, training and communication as deemed necessary.
Responsible for the observation, communication and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices.
Tracks and assesses metrics based on trending data and provide reports relative to scheduled maintenance activities on the network as requested and needed.
Communicates and provides user training of Change Management tools and processes to ensure standardization.
Develops user guides and processes documents (internal/external) in a professional and detailed format.
Actively and consistently support all efforts to simplify and enhance the customer experienceBASIC / MINIMUM QUALIFICATIONS
Bachelor’s Degree in Computer Science, Information Systems or related field, and / or equivalent work experience
Minimum one (1) year of experience in Network Operations (NOC), Change Management (IT/Network)ADDITIONAL JOB REQUIREMENTS
Change Management, ITIL Service Management experience
Ability to prioritize, track and manage multiple tasks
Demonstrates advanced competency with Word, Excel and PowerPoint
Competency with tracking and assess metrics
Knowledge of cable and telecommunications products and service
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
FCC Unit: 13526
Business Unit: Network Operations
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