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Cloud Site Reliability Engineer

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You’ll Do

  • Handle responsibilities for operational stability and performance of one or more critical business services used by Discover customers and employees.

How You’ll Do It

Operational stability and performance

  • Work with other members of their assigned product family to ensure that in-scope applications/platforms are meeting performance and stability requirements. This includes managing all incidents to mitigation/resolution.

Problem management:

  • Perform post-incident reviews of all high priority incidents and determine action items required to avoid similar issues, minimize downtime for future incidents, ensure appropriate detection and resolution tactics.

Monitors and metrics:

  • Work with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability.

Identify functional and non-functional improvements:

  • Act as the Operations SME in product planning and prioritize sessions to ensure that operational needs of assigned applications/platforms are addressed as needed. Hold quarterly operational performance reviews with product management.

Release planning and coordination:

  • Work with other members of his/her assigned value stream to ensure that the production releases for their in scope applications/platforms are properly planned and coordinated. This includes Change/Release implementation reviews to ensure thorough and appropriate implementation plans.

Review and sign-off/approval of change tickets for the assigned value stream:

  • Represent the value stream at Change Advisory Board Meetings.
  • Participate in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support.
  • Provide information regarding upcoming critical changes to the value stream.

Operational readiness:

  • Ensure that applications/platforms in the value stream are operationally ready for production. This includes Annual Review of all SOPs/knowledge articles.
  • Monitor review for any new feature launch or other significant change that may impact monitoring.
  • Review SOP/knowledge article for any new feature launch or other significant change that may impact support documentation.
  • Train Command Center and Application 1st level Support on new SOPs, knowledge articles, and any other support-related needs.
  • Perform monthly capacity analysis of applications/platforms within the value stream. Create and maintain operationally focused ELK dashboards for the value stream.

Qualifications You’ll Need

The Basics

  • Bachelor’s  degree in business, computer information systems, computer science, MIS, engineering, science, or related field
  • Experience in information technology, or related field
  • In lieu of a degree, Experience in Information Technology, or related field

Bonus Points If You Have

  • 4+ years of experience in technology, or related field

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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