Midland Health is seeking an experienced IT Support Technician to work Full-time 8:00A – 5:00P, Monday – Friday. Here is what you will do: As the IT Support Technician you will be responsible for installation, repair, maintenance and support of the end-device support resources of the organization including PCs and associated hardware, wired and wireless telephones and audio-visual support. You will additionally be responsible for the first-call response andor escalation of general IT issues as they are reported to the HIS helpdesk. You will be providing help desk support to internal users; assisting with onboarding new employees; network maintenance and troubleshooting; installing, testing and configuring IT equipment; documenting internal procedures and maintaining inventories. You will periodically visiting satellite locations to ensure operational stability as well as build trust and cooperation Your primary quality measure as an IT Support Technician is customer service. You will be expected to facilitate a high level of quality by communicating effectively verbally and via written forms, and will consistently act in a manner consistent with delivery excellent customer service. Knowledge and what you will bring: Your industry-specific knowledge and judgment associated with the specific area of Health Information Technology will be utilized. If you have an industry specific certification it will be to your advantage. You will also be expected to leverage your previous years of experience as an IT Support Technician. Your detailed oriented mindset, along with your customer service and communication skills with play a vital role in our success of providing support to user both over the phone as well as the desk side. This role reports to Shanidy Shook, Director of IT Operations. Applicants are encouraged to ask questions or submit a resume to Bianca.Ortega@midlandhealth.org Connect on LinkedIn with Bianca Ortega. If this sounds liek the role for you and you’re ready to join an amazing team, please apply right away.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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