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Customer Contact Center Operations Support Analyst Lynchburg, VA

Customer Contact Center Operations Support Analyst – Lynchburg, VA
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Date: May 8, 2018
Location: Lynchburg, VA, US, 24513
Company: J.Crew Group, Inc.
[IMAGE]
Operations Reporting Analyst
Lynchburg, VA
DESCRIPTION:
* Provide clear, thorough, and consistent analysis regarding
multiple aspects and levels of Contact Center performance
* Communicate results of analysis to Contact Center leadership as
needed
* Work with business partners to gather specifications for data and
report requirements
* Systematically identify and define problems, evaluate
alternatives, and implement effective solutions for process
improvement for all CCC teams
* Create, maintain, optimize and support various reports and
resources ranging from basic Excel PivotTables to team-developed
intranet websites, all integrated with our SQL Database
QUALIFICATIONS:
* Possession of strong critical-thinking and problem-solving skills
* Independent and efficient work ethic
* Accuracy and follow-through in projects
* Innovation and adaptability, with interest in finding better ways
to do things
* Effective communication, in both written and verbal formats
* Strong knowledge of the following programs required:
* Microsoft Visual Studio
* SQL Server Management Studio
* Web-coding (HTML and/or *******)
* Degree in Information Technology, Information Systems, Business,
or related major preferred
* Experience preferred in the following areas:
* A reporting analyst role working with query and reporting
tools and business analysis
* Website development, maintenance, and troubleshooting
* List all applicable classes, training, or certifications related
to the qualifications listed above with your application
WORK SCHEDULE:
* 1st shift
* Full time
* One weekend day may be required
J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all
associates and qualified applicants without regard to race, color,
ancestry, national origin, religion, sex, marital status, age, sexual
orientation, gender identity or expression, legally protected physical
or mental disability or any other basis protected under applicable
law.
Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia
Job Segment: Help Desk, Information Technology, Developer, Information
Systems, Business Analyst, Technology

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