Job Summary

S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking an enthusiastic and passionate professional for a Desktop & Network Support Coordinator with experience supporting Microsoft Enterprise client technologies and Cisco networks. The successful candidate will join a high-performance and cross-functional team, working to support S&C’s 3000+ client computer systems, printers, and mobile devices across 19 offices in 6 different countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating not only with professionalism and urgency but also with empathy and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills, with a proven customer satisfaction track record

The responsibilities of this position include, but are not limited to, the following:

• Act as the initial point of contact for all computer and software related concerns from clients
• Create and maintain documentation pertaining to troubleshooting and usage of software and hardware
• Respond to, prioritize and provide detailed reports for technical support requests
• Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary
• Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives
• Conduct research on latest products, services, and standards as they best meet the needs of the business
• Provide clients with guidance and recommendations in the most effective use of technology
• Maintain asset management of hardware and software inventories
• Create required reports in response to management needs

To select this job as one of interest to you, at a minimum, you must have the following:

• Must be currently enrolled in a 4 year educational program and returning to the program after the completion of the internship/co-op. 
• In good standing as a student at an accredited university
• Working on a Bachelor's Degree or higher in a Computer Science or Information Technology related field
• Certification in current Microsoft client technologies is highly desirable
• Experience supporting Windows/Linux/MacOS and Microsoft 365 products including Teams and OneDrive
• Working knowledge of office automation technologies and computer peripherals, such as printers and scanners
• Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs
• Strong customer service orientation with a keen attention to detail
• Ability to perform remote troubleshooting and provide user-friendly instructions
• Proven problem-solving and analytical skills
• Demonstrated ability to communicate effectively and professionally
• Ability to work independently with minimal supervision in a fast-paced environment
• Highly self-motivated and skilled at empowering a highly collaborative team
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Adept at reading, writing, and interpreting technical documentation and procedure manuals