Desktop Support Specialist

Req number:

R2256

Employment type:

Full time

Worksite flexibility:

Onsite

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have Office 365 and Windows 10 troubleshooting skills, and are looking for your next career move, apply now.

Job Description

 

We are looking for a Desktop Support Specialist to provide on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. This position will be full-time contract and onsite. 

 

 

What You’ll Do 

• Responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person

• Walk user through problem-solving process

• Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location

• Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource

• Responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers

 

 

What You'll Need 

 

Required: 

• 4+ years of professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support

• 4+ years of professional work experience supporting and troubleshooting PC's running Windows 10

• 4+ years of professional work experience troubleshooting Dell pc hardware issues

• 4+ years of professional work experience supporting trouble shooting PC peripheral devices

• 4+ years of professional work experience with the most recent version of the Microsoft Office Suite

• 4+ years of professional work experience imaging computers and physically setting up computers/monitors such as SCCM

• 4+ years of professional work experience using remote assistance tools such as Quick Assist or GoToAssit

• 4+ years of professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)

• Possesses user friendly customer service skills

Preferred:

• Experience with Absolute Computrace

• Experience with hard drive encryption tools such as Bitlocker

 

 

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards 

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.