Desktop Support Specialist

Req number:

R6921

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have IT troubleshooting expertise, Active Directory experience, and strong critical thinking skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to assist with day-to-day troubleshooting and support of hardware, software, and applications in a dynamic, onsite environment. This position will be a contract and onsite in Bethlehem, PA.

Schedule:

Thursday: 9am – 7pm

Friday: 9am – 7pm

Saturday: 9am – 7pm

Sunday: 9am – 7pm

Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license.

What You’ll Do

• Test new technologies prior to deployment

• Install and upgrade desktop operating systems, including network connectivity, standard applications, and associated peripherals

• Troubleshoot software/hardware problems through debugging, testing, and vendor assistance

• Provide recommendations regarding software/hardware changes to correct problems

• Update virus protection programs and client PC operating systems

• Diagnose and identify failing/failed components using testing procedures and diagnostic software

• Research, resolve, and recommend solutions to complex, technically oriented user problems

• Communicate resolutions to appropriate IS staff and system users

• Assist in defining policies and procedures and work to improve call handling and resolution processes

• Instruct system users on basic application and personal productivity software functions in informal settings

• Log problem calls and resolutions in the ticketing system (Freshservice)

• Manage staff and organize department functions in accordance with company guidelines

• Delegate tasks and assignments, meeting deadlines related to those assignments

• Direct others in completing tasks or assignments, provide advice, and offer expertise or judgment based on gathered and analyzed information

• Arrange timelines to complete tasks and department assignments, ensuring deadlines are met

• Evaluate information and render opinions or actions that impact the department or function

• Focus on achieving the goals or objectives of the department

• Develop a working knowledge of PGCB rules, regulations, and Internal Controls applicable to your position

• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction

• Maintain adherence to the company’s diversity commitment, policies, legal requirements, and collective bargaining agreements

What You’ll Need

Required:

• Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license

• Minimum 3 years of general PC and IT troubleshooting required

• Experience troubleshooting hardware/software, resetting passwords, solving application issues, and supporting devices such as desktops, iPhones, and Macs

• Familiarity with Microsoft SCCM, Microsoft Intune, and Active Directory

Preferred:

• Professional demeanor and strong communication skills

• Critical thinking and problem-solving abilities

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL2

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$24.00-$27.00/hr

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.