Desktop Support Specialist

Req number:

R6988

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have skills in Microsoft 365, Active Directory, and basic networking concepts, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be a full-time contract and onsite.

What You’ll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues

• Install, configure, and maintain desktop operating systems, applications, and updates

• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner

• Escalate complex issues to higher-level IT teams when necessary

• Maintain accurate documentation of incidents, solutions, and system configurations

• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment

• Support remote users via phone, email, and remote access tools

• Ensure compliance with security policies, including antivirus, patching, and access controls

• Participate in asset management, inventory tracking, and equipment lifecycle management

What You’ll Need

Required:

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience

• 1–3 years of experience in a desktop support or help desk role

• Strong knowledge of Windows and/or macOS operating systems

• Familiarity with Microsoft 365, Active Directory, and basic networking concepts

• Experience with ticketing systems and remote support tools

• Excellent problem-solving, communication, and customer service skills

Preferred:

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications

• Experience supporting mobile devices (iOS, Android)

• Basic scripting or automation experience (PowerShell, Bash)

• Knowledge of endpoint management tools (Intune, SCCM, JAMF)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• May require lifting and moving computer equipment (up to 40 lbs)

• Frequent interaction with employees at all levels of the organization

#LI-CB1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$45,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.