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Desktop Support Staff

Marshalltown, IA Management Consulting International

Desktop Support Staff
*Marshalltown, IA*
Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
*Only Direct US Citizens or Green Card Holders. No 3rd parties*
*Must be eligible for hire without any sponsorship*
*No F1, H1, or other temporary visas will be considered. NO EXCEPTIONS*
*No Relocation Offered! Local candidates strongly preferred. Must work onsite 100% of the time for duration of contract*
*In Person Interviews only. 
Ability to work independently and take initiative in resolving desktop issues (Required – 3 Years)
Experienced in PC (desktop/laptop/thin client) support – both desk side and remote (Required – 3 Years)
Experienced in PC operating system support – Windows 7/10 installation, patching, and troubleshooting (Required – 3 Years)
Ability to troubleshoot issues with Microsoft Office 2010/2013 (Required – 3 Years)
Ability to troubleshoot issues with Microsoft Internet Explorer 10/11 (Required – 3 Years)
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software (Required – 3 Years)
Experienced in Windows networking TCP/IP configuration and troubleshooting (Required – 3 Years)
Ability to modify system registry (regedit) (Required – 3 Years)
Experienced in Google device (Chromebox/Chromebook) support (Highly desired – 1 Years)
Experienced in support of the Google Office Suite of products (Highly desired – 1 Years)
Printers – troubleshoot network printer connectivity issues (Highly desired – 3 Years)
Printers – hardware maintenance (toner/maintenance kit replacement) (Highly desired – 3 Years)
Thorough understanding of Microsoft Active Directory – client side (Highly desired – 3 Years)
Ability to use industry standard remote tools – preference for SCCM (Highly desired – 3 Years)
Experienced with hard drive encryption – encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc (Nice to have – 3 Months)
Industry certification (A+, Network+, MCP, etc.) (Nice to have)

This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC™s, 
-maintain a positive outlook, be professional, and provide excellent customer service
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

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