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Desktop Support Technician

Los Angeles CA NTT DATA

Req ID: 211795

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.

Role Responsibilities

  • Working in a healthcare environment to migrate workstations, laptops and tablets from Windows 7 to Windows 10
  • End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
    • Windows 10 deployments
    • Active Directory – Computer management
    • Imaging using SCCM
    • Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
    • Work with vendors to help troubleshoot and resolve vendor supported applications
    • Smart hands for network teams
    • Support thin clients, mobility devices, desktops / laptops
    • Citrix / Epic – local device setting configurations for signature pads, scanners, credit card machines

Basic Qualifications

  • 2+ years desktop/technical support experience

Additional skills

  • A+ Certification
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills
  • A driven, self starting individual
  • A reliable personal vehicle

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Los Angeles

Job Segment:
Technical Support, Cloud, Consulting, Technician, Technology

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