Date posted 03/26/2019
Requisition Number: ******BR-2
Location: United States – Missouri – Maryland Heights
Area of Interest: Information Technology Services
Position Type: Full Time
We have an opening for a DevOps Engineer within our eCommerce Incident Response Team. This team works around the clock to support applications used by a wide variety of sales channels processing thousands of transactions per hour, generating nearly half of all sales revenue for our fortune 100 company! As a technical expert on the team responsible for some of our most critical systems, the ideal candidate must be detail oriented, possess strong business acumen, have strong communication skills, and be driven to succeed.
MAJOR DUTIES AND RESPONSIBILITIES
As an integral part of an operations team committed to resolving production support issues and continuous improvement, the senior application support specialist’s responsibilities include:
Collaborate with other team members located in various locations, inside and outside the United States, to support the daily online ordering operations in a 24×7 work environment.
Support and maintain production and non-production physical, virtual, and containerized application servers.
Create and maintain data flow diagrams, access policies, and application catalog documentation.
Maintain various system health monitoring and reporting tools.
Write and maintain scripts for system maintenance and administration.
Create reports, dashboards, and processes to monitor and analyze availability and performance metrics.
Work with architects, technologists, and others for future system enhancements and scalability.
Actively participate in decisions to develop and improve security-based standards and practices.
Perform application changes, deployments, and DR tasks on a predefined schedule.
Leverage CI/CD tools and DevOps principles.
Perform advanced troubleshooting techniques in a high-pressure environment.
Provide after-hours support on an as needed or on call basis.
Serve as a technical SME for other internal and external groups.
Document systems and procedures.
Train others in the use of tools, functions, and techniques
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Must be proficient in MS Office
Excellent communication skills and the ability to work well with all levels of business users in a professional manner
Ability to lift 40 lbs
Ability to sit and stand for extended periods of time
Ability to perform after hours tasks
Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
Expert level knowledge around system administration tasks and ability to provide recommendations around approach to leverage resources
Ability to lead other staff doing similar work in the department
Ability to offer training and instruction and helps to set the work pace within the department
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience
8 to 10 years of related IT work experience
Skills/Abilities and Knowledge
The ideal applicant will clearly express the following characteristics and competencies:
Very strong communication skills with the ability to capture and articulate technical and non-technical details
5+ years in an application support specialist or equivalent position in a large IT organization
1-3 years in an eCommerce environment preferably selling service based solutions
Expert knowledge of middleware platforms such JBOSS, WebLogic, Tomcat, etc
Strong working experience and certifications in Linux Server Administration. Windows Administration, Network experience, and associated certifications are a plus
Working knowledge of containerization and virtualization technologies such as Docker and various hypervisors
Strong expertise using monitoring and diagnostic tools such as SolarWinds, Splunk, or AppDynamics
Experience writing advanced Python and/or shell scripts and batch files
Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet
Strong understanding of Waterfall, Scrum, and Kanban development models.
Experience working in a DevOps environment, leveraging continuous delivery techniques
Skilled in identifying design and implementation details within documentation / communication to understand expected application behavior
A strong, team oriented spirit and a positive, exuberant personality focused on learning and overcoming obstacles
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.
FCC Unit: 13526
Business Unit: Corporate
To apply for this job please visit itjobpro.com.