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Director CRM

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

eBay Inc. is leading the industry with best-in-class CRM portfolio to help people connect and shop around the world. Our team members are revolutionizing customer experience through automated personalization at scale, bringing channel and marketing expertise through every touch point. What you work on here impacts the lives of millions every single day.

Our Channel Marketing Managers are data-driven decision makers that own the marketing portfolio health, innovation, and strategy. They draw insights from competitive research, trending data, and multivariate testing with the goal of growing and optimizing the email and mobile channels. You will work alongside multiple product managers, vertical merchandisers, data scientists and analytics to grow the channel portfolio and value across the globe, affecting 150+ million users.

You will be responsible for growing a multi-billion dollar channel contributing to eBay’s overall growth rate. As such, you will be looked at by executives across eBay to drive year on year growth for the overall company. This is a big job!

We are looking for an A-player who wants to take his or her career to the next level by innovating and collaborating with an extraordinary team that is crafting personalized marketing messages at scale. You care about making a difference and you are passionate about inspiring change. Welcome to an opportunity that will challenge you just as much as you will challenge others. Welcome to a place where you can craft the future.


Is eBay’s thought leader on CRM vision

Motivates and energizes the team by defining best-in-class marketing and channel experience

Leads a team of ~10 marketing managers across multiple geographies; Responsible for the sourcing and hiring of new team members; constantly raising the talent bar

Creates strong partnerships with Regions, Product, Analytics, Ops, Customers, Agencies and other key partners and stakeholders

Influences the Product and Merchandising roadmaps through hypothesis-driven business case and opportunity sizing

Proactively optimizes and ensures the health of the channels via daily review of KPI/ metrics and monthly health checks; Ensures high-quality campaigns and leads the team through crisis when there are p1s.

Represents channel externally while partnering with 3rd party vendors & creative agencies

Pushes and drives utilization of the channel by regional marketing teams, taking into account business priority and strategies and local opportunities

Research and development of new content types, pilots to build into product roadmap

Develops and grows channel reach and retention


Proven track record of channel expertise and marketing management: e.g. Agency, Email ESP, Retail, Email, Notifications

Demonstrated customer marketing acumen.

Record of building high trust relationships with business partners, product managers. Data-driven decision making & influence

Creating and cultivating networks of people across a global and matrixed organization.

Candidate should be comfortable with executive-level presentations and influence as well as diving deeper into problem-solving with team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***************. We will make every effort to respond to your request for disability assistance as soon as possible.

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