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Endpoint Systems Administrator

Merrifield VA Leidos

Description

Job Description:

Job Description

The NASA IT portfolio within Civil-EMS at Leidos currently has an opening for an Endpoint Systems Administrator.  This is primarily a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities.  This is an exciting opportunity to use your experience helping the NASA End-User Services and Technologies (NEST) mission.  In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data.  And, above all else, continuously enhance the end-user experience. 

Primary Responsibilities

The responsibilities below span across all endpoint platforms supported by the NEST contract, including Windows, macOS, Red Hat Linux, iOS, iPadOS, and Android.

  • Develop and execute test plans for new software packages
  • Develop and execute test plans for new endpoint hardware and operating system deployments
  • Serve as an escalation point for NEST Tier 2 (remote support) and Tier 3 (field support) technicians investigating issues with NEST-managed hardware and software
  • Assist in the administration of NEST-managed endpoint management platforms, including Jamf (macOS), Configuration Manager (Windows), MaaS360 (mobile), Intune (mobile and Windows) and Red Hat Satellite (Linux)
  • Participate in project teams to implement new services and service enhancements on the NEST innovation roadmap
  • Create knowledge articles to assist NEST technicians and end users in resolving common issues
  • Assist NEST in exceeding SLA requirements for incident handling and response time as well as SLA’s for endpoint service availability (uptime)
  • Prepare process documentation and provide process training to NEST technicians and other relevant audiences.
  • Work with NEST vendors to resolve technical issues, monitor product roadmaps, and implement product changes

Basic Qualifications

  • Public Trust or other security clearance is preferred ability to obtain public trust is required.
  • Bachelors degree or relevant experience
  • 2+ years experiencing providing advanced technical support for end user technologies (PC’s, mobile devices) in an enterprise environment
  • Knowledge of scripting languages used for system automation, including PowerShell and Bash
  • Strong written and verbal communication skills with the ability to present complex technical subjects in an effective way to audiences with a differing levels technical expertise.
  • Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers and project stakeholders.
  • Reliable internet connection for telework
  • Suitable workspace that is conducive for focusing on complex work assignments and participating in frequently online video meetings.
  • ITIL Foundation certification

Preferred Qualifications

  • A current certification in a relevant field or technology
  • Extensive experience supporting Linux systems, preferably Red Hat Enterprise Linux
  • Experience administering Microsoft Endpoint Configuration Manager
  • Experience administering Jamf Pro
  • Experience administering Red Hat Satellite

Pay Range:

Pay Range – –

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

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