Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: The Engineer II, Information Systems will perform moderately complex activities related to the support and administration of Ride and Show Network (RSNs) systems. This positions includes supporting the installation and administration of specialized client and server software, enforcing access security controls, maintaining asset and vulnerability systems, deploying security patches and non-security firmware and software upgrades, capacity planning, and maintenance, design, acceptance testing and continual auditing of the attractions and parkwide systems, as well as all system security, troubleshooting, and fault analysis.

MAJOR RESPONSIBILITIES:

Execute attractions technology engineering strategy, including:

• Evolve and Improve Ride and Show Networks:
  • Implement and support the next generation of shared services for ride show networking via a secured parkwide infrastructure.
  • Participate in attraction architecture renovations and updates to take advantage of new technology, safety, and security techniques.
  • Development and integration of Attraction Operations Center for data aggregation and monitoring.
  • Understand hardware and firmware currently in use and ensure updates as appropriate for upgraded and obsolete equipment.
  • Remain up to date with latest technology regarding hardware, software and security tools.
• Maintain good cybersecurity posture and manage cybersecurity risk:
  • Secure attraction and parkwide RSNs to prevent misuse and unauthorized access to RSN resources by maintaining appropriate Access Control methods.
  • Co-design and maintain user databases per Engineering Security Policy, produce and analyze audit reports to measure and verify compliance, and manage local and shared service accounts.
  • Co-design and manage Asset Inventory systems to track and act upon asset lifecycles.
  • Co-design and utilize Vulnerability management solutions to monitor and remediate security findings.
  • Implement and maintain appropriate safeguards including firewalls and Intrusion Detection/Prevention Systems.
• Provide tier 2 design and maintenance support:
  • Assist all attractions at Universal Orlando Resort as required, including training controls and tech services personnel.
  • Aid Business Partners including Engineering, Ride & Show, Universal Creative, and liaison with Universal Parks Technology as needed.
  • Participate in weekly on call rotation schedule.
  • Adhere to safety and design strategies, including support systems such as Access Control and Building Management.
  • Ensure engineering and Tech Services PCs integrate with the various tools and programs that are required in the field, provision PCs for use at attractions by Engineering and Ride & Show personnel, including control systems software installation and setup.
• Prevent attraction downtime:
  • Utilize centralized monitoring systems to timely respond to incidents, address issues, and increase resiliency.
  • Maintain proper disaster recovery resources.
  • Implement redundancy to maintain system availability.
  • Perform periodic system performance and capacity analysis to ensure ride sustainability.
• Keep Documentation Current:
  • Ensure that change modification tracking is implemented and reviewed, following the established engineering change processes.
  • Design and execute acceptance testing strategies including regular auditing of existing networks.
  • Maintain configuration management of hardware and software configuration and documentation in accordance with Engineering’s guidelines.
  • Ensure proper access, accountability, and processes are in place for appropriate maintenance, support, and design of RSNs in new and existing attractions.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or related field required.

EXPERIENCE:

• 5+ years’ experience with: server administration and support, Active Directory, RADIUS authentication, DHCP, DNS, Window and Linux OS Hardening, security patch deployment, endpoint security.
• 5+ years’ experience with: Virtualization, VSAN, IDS and IPS, asset life cycles, change control, acceptance testing.
• 5+ years’ experience with: IT networking, IT systems, firewalls, wireless network design; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Preferred (any combination of) certifications:

• Cisco CCNA
• Comp-TIA A+, CASP, Linux+
• Microsoft MCP, MCSA, MCSE
• VMWare VCP
• Industrial Cybersecurity GICSP, ISC2 CISSP
• Red Hat CSA, CE

ADDITIONAL INFORMATION: Participates in an on-call 24/7 rotation to facilitate engineering maintenance and support per departmental guidelines. Business requirements include being an internal consultant to Engineering, Universal Creative (UC), Tech Services (TS) and Vendors.

REQUIRED:

• VMWare, UCS / Dell servers, Cisco ISE
• Cisco / Palo Alto firewalls
• Microsoft Windows Operating systems, Office, Visio, Active Directory
• Linux Operating Systems

Preferred:

• Experience in Audio, Video, and Lighting in the entertainment industry
• Knowledgeable in ASTM and F24 standards, as well as ISA-99
• Network security, access lists, SSH, SCP, IPSec,
• Cisco / Arista routers and switches

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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