Job ID: 47555
Full/Part Time: Full-Time
Location: Tallahassee, FL
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
The Senior Business Analyst is responsible for the fulfillment of data and report requests, providing end user support, investigating and resolving, transactional and data-related issues of enterprise constituent management software, including Blackbaud’s CRM, Financial Edge, Papersave, and other associated products and providing project leadership for reporting, data manipulation and application enhancement projects.
Utilizing Microsoft T-SQL, SSRS and PowerBI produces standard, custom, audit and dashboard reports utilizing data warehouse and transactional systems. Fulfills data requests for mailing lists, donor rolls, demographic and giving analyses. Produce or support the production of standard, custom and audit reports. Provides data manipulation and reporting assistance to other departments as needed.
Triages and assigns tickets to team members. Provides overall program support for Blackbaud’s applications and other associated products utilized by the FSU Foundation and other FSU Direct Support Organizations. Facilitates the resolution of technical application issues. Provide appropriate service, support, training, and advice to end users regarding the capabilities and functions of the fundraising software products, along with technical and application issues.
Data Infrastructure and Project Management
Designs, creates and maintains application and business process related documentation. May participate as a member of the FSU Advancement Data Integrity Committee (FADIC). Participates in thorough testing and validation efforts for deliverables such as reports, data lists, applications, and system upgrades, ensuring timely and accurate results in a team environment. Gather and document business requirements, and clearly communicate findings to stakeholders. Protects confidential information.
Assist Report Team Manager & Other
Serves as data resource and mentor for other team members. Provides application expertise within the team (report writing, CRM customizations, etc.). Handles team meetings in absence of the team manager. Adheres to Information Services change management policies and procedures. Other duties as required.
Bachelor’s degree and two years of experience; or a high school diploma/equivalent and experience equal to six years. (Note: post-high school education may substitute for experience at the equivalent rate.)
Detail oriented and organized with an ability to meet deadlines.
Strong aptitude for diagnosing end user problems, identifying and implementing solutions.
Proficiency in the Microsoft Office products suite (Excel, Outlook, PowerPoint, Word), or equivalent software.
Ability to function independently while working well in a ‘team oriented” environment, taking the initiative to be productive and efficient.
Ability to maintain consistent and positive communication with the Foundation.
Ability to prioritize, organize and perform multiple work assignments simultaneously and accurately in a detail-oriented environment.
*Applicants must upload a resume with their online application.*
Minimum of 2 years of providing implementation and technical support of CRM software, Blackbaud’s Raiser’s Edge and/or BBCRM software.
Knowledge of T-SQL.
Knowledge of SQL or similar query language.
Working knowledge of relational database architectures.
Strong knowledge of higher education fundraising principles.
Experience with developing and implementing reporting vehicles and using CRM software to Query, extract and/or load data.
Ability to effectively communicate with users of diverse backgrounds and skill levels
Proven history of utilizing Microsoft Access, MS SQL, Oracle or similar to import, export, query and report on data.
Experience with SSRS, Crystal Reports, Tableau, Power BI or other database reporting software.
One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
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This is an A&P (Administrative and Professional) position.
Soft Money Funded Position
This is a soft money funded position, with renewal based on available funds and the needs of the University.
Criminal Background Check
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Open until filled
This position is being advertised as open until filled.
The hiring committee will review applications as received.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
To apply for this job please visit foundation.fsu.edu.