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Global Desktop License Compliance Management Analyst

  • Primary Location: United States,Texas,Irving
  • Education: Associate’s Degree/College Diploma
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18030785

Description

Team/Function Overview
The successful applicant will join the Global Desktop License Compliance Management (DLCM) team. The core function will be to support customers through the desktop software ordering process.

This employee will support all businesses globally through a centralized process and will be trained in the systems required to effectively serve our customer base.

Key Responsibilities:
•Takes ownership of the overall software request from the first touch through to fulfillment ensuring any escalated requirements are managed to the customer’s satisfaction.
•Work on fast paced request management queues fulfilling requests on a first come first served basis.
•Provides customers with regular communicative updates on their requests and ensures a best in class service is provided throughout the lifecycle of the request. 
•Maintains comprehensive software license procurement and entitlement records to the highest quality.
•Performs license availability, alternative product options, and pricing for software products on a request by request basis.
•Evaluates product requests for completeness, accuracy and appropriate approvals.
•Submits procurement requests using online systems ensuing that all of the required and appropriate quotes / supporting documentation are included.
•Builds and maintains proactive relationships with vendors, large account resellers (LAR), Citi project teams and Citi Procurement Services (CPS) on software request activities.
•Receipts and validates software received from vendors and forwards request to the appropriate technical teams for final delivery to clients.

AboutCiti

Citi,the leading global bank, has approximately 200 million customer accounts anddoes business in more than 160 countries and jurisdictions. Citi providesconsumers, corporations, governments and institutions with a broad range offinancial products and services, including consumer banking and credit,corporate and investment banking, securities brokerage, transaction services,and wealth management. Our core activities are safeguardingassets, lending money, making payments and accessing the capital markets onbehalf of our clients.

Citi’sMissionand Value Propositionexplains what we do and CitiLeadership Standardsexplainhow we do it. Our missionis to serve as a trusted partner to our clients byresponsibly providing financial services that enable growth and economicprogress. We strive to earn and maintain our clients’ and the public’s trust byconstantly adhering to the highest ethical standards and making a positiveimpact on the communities we serve. Our Leadership Standards is a common set ofskills and expected behaviors that illustrate how our employees should workevery day to be successful and strengthens our ability to execute against ourstrategic priorities.


Diversity isa key business imperative and a source of strength at Citi. We serve clientsfrom every walk of life, every background and every origin. Our goal is to haveour workforce reflect this same diversity at all levels. Citi has made it apriority to foster a culture where the best people want to work, whereindividuals are promoted based on merit, where we value and demand respect forothers and where opportunities to develop to are widely available to all.

Qualifications

Knowledge/Experience:

-Proven Customer Service Experience
-Request Management Experience

Skills:
-MS Office (Excel, Outlook, & PowerPoint)
-Strong Communicator
Qualifications:

Software Asset Management Experience
ITIL / Six Sigma Experience

Competencies key for this role are:
•Working as part of a team.
•Ethical decision making.
•Attention to detail.
•Results driven.
•Problem solving.

This role is local to Irving TX. 


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