IT Job Pro

Most Popular Tech Job site – Find Jobs || Post Jobs

Server Support Analyst II

San Antonio Texas Globalscape

As Globalscape’s Level II Server Support Analyst you will provide first and second level technical assistance to users and other support team members for Globalscape’s server program. This is a great opportunity for someone who is passionate about networking and software and enjoys helping people. Often this role provides a solid foundation for career growth within our organization.

As the Server Support Analyst you will;

Provide second level technical assistance to users as it relates to Globalscape’s EFT Platform
Provide technical assistance to Customer Support Team as needed
Resolve technical support cases that are escalated from Customer Support Teams as needed
Research reported problems, document solutions
Troubleshoot system configurations, replicate customer network and system environments to aid in troubleshooting process
Interact with customers via email, telephone and remote utilities
Provide pre-sales support and technical services to sales team and prospective customers as needed
Work closely with Level 3 Server Support Analysts regarding bugs and follows up to make sure fixes are received and tested
Advise technical writers on user documentation
Complete, maintain, and process pertinent paperwork and records related to case management and software change requests
Responsible for answering incoming customer service calls and responding to emails from customers and prospects

To be successful you should have

Technical Skills

At least 2 years of technical support experience
CompTIA Network+ and Security+ Certification preferred
Bachelor’s Degree in either Computer Science or Information Systems preferred
AWS Solutions Architect or equivalent Cloud certifications are a bonus
Should be an expert in using the latest operating systems, including Windows Server 2016 and Linux or UNIX
Proficiency required using Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook and other communication tools
Should have a thorough understanding of enterprise network architecture and data file transfer methods and protocols.

Language Skills

Ability to read and comprehend complex instructions, correspondence, and memos
Ability to write technical correspondence
Ability to effectively present information within a small group situation as well as with individuals

Mathematical Skills

Proven ability to handle basic math; add, subtract, multiply, and divide, compute rate, ratio, and percent
Demonstrated ability to apply common sense and follow through detailed written or oral instructions
Expert problem solver with ability to sort through complex issues and conduct comparative analysis of multiple solutions

Reasoning Ability

Demonstrated ability to apply common sense and follow through detailed written or oral instructions
Expert problem solver with ability to sort through complex issues and conduct comparative analysis of multiple solutions
The ideal candidate will be expected to become proficient with the use, and configuration of Globalscape’s server programs and their add-on modules. The candidate will be expected within 90 days to demonstrate near expert understanding, use and configurations of our client programs including CuteFTP Professional and it’s entire feature set.

To apply for this job please visit apply.workable.com.