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Information Developer, Principal

Bedford, Massachusetts Progress Software Limited

Information Developer, Principal

Content Development Bedford, Massachusetts Apply
About OpenEdge:
OpenEdge is a complete development platform for building dynamic applications for secure deployment across any platform, any mobile device, and any Cloud. The OpenEdge platform offers a complete, out-of-the-box solution for developing, integrating, and managing business applications offered as a service or on-premise.

About the Role:
As an OpenEdge Information Developer, you will:

Help execute on a strategy to deliver a persona-based, self-serviced, crowd-sourced, measurable experience through compelling content to rapidly enable our customers, partners and employees
Understand our technology and how it works to address real business challenges
Apply creativity to ideate, design, create and implement best and next-practice content that is engaging and just-in-time consumable for Progress users, Partners, and employees
Interpret internal and external issues and recommends solutions/best practices
Lead functional projects
Independently produce a variety of medium, including but not limited to documentation, videos, webinars, structured walk-throughs, tutorials, User Guides, instructor led-training, online training, self-service resources, whitepapers, assessment exams, certifications
Move between projects in a fast-paced Agile environment, simultaneously managing multiple projects, to meet deliverable deadlines
Interview subject matter experts and analyze product requirements and user stories to write technical end-user content related to installing/upgrading software, configuring and using software, using reporting tools, planning and executing data loads and migrations, and integrating applications with each other and with third-party applications or external systems
Test software, make recommendations, report technical problems or inconsistencies, and validate end-user content for consistency with product functionality
Follow and contribute to company content development standards and library of terms; develop content with approved templates, guidelines, and best practices; suggest process efficiencies and improvements; participate in peer reviews.
About You:

A technical B.A./B.S. degree or equivalent experience; advanced degree
10+ years of technical content writing experience
Advanced understanding of object-oriented programming and JavaScript, or database administration, is required; experience with Progress technologies highly preferred
Proven ability to quickly identify and implement market-leading instructional design and technical development processes and tooling to produce a variety of content formats
Ability to work well both independently and within a strong, collaborative, Agile team environment
Superior communication and interpersonal skills
Ability to deliver content while also providing mentorship and team-leader skills to junior-level team members
Samples of published technical content for review (documentation, courseware, tutorials, etc.)
Progress is proud to be an Equal Opportunity Employer!
Progress is proud to be an Equal Opportunity Employer!

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