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Information Technology Operations Manager

Reading PA Carpenter Technology

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

IT OPERATIONS MANAGER – Reading, PA  

POSITION SUMMARY FOR THE IT OPERATIONS MANAGER: 

This position will be responsible for 7×24 support of manufacturing applications, lab systems and system interfaces.  Will be single point of contact for manufacturing operational issues and interface with operations, maintenance, IT infrastructure team, vendors and other support teams as needed.  Will provide technical leadership and guidance on system issues as well as interface with additional teams when needed. Drive documenting system requirements.

PRIMARY RESPONSIBILITIES FOR THE IT OPERATIONS MANAGER:

  • Manage a small team that supports and develops systems utilized in manufacturing and testing.
  • Drive documenting of computer systems in plant locations utilized for manufacturing, support and testing
  • Round-the-clock support of the various manufacturing systems and applications.
  • Drive root cause resolution to system issues.
  • Drive improvement in system uptime.
  • Responsible for improvements to address technical issues and system down conditions.
  • Provide Single Point of Accountability for systems while leveraging support from other internal and external teams.
  • Performs all other duties and projects as assigned.
  • Drive projects that improve system supportability
  • Drive projects that remove end of life systems
  • Perform all other duties and special projects as assigned.

REQUIRED FOR THE IT OPERATIONS MANAGER:

  • Four-year college degree and/or ten or more years of relevant Information Technology experience including at least three years in a management role.  Proven leadership skills regarding development and promotion of IT standards.

PREFERRED FOR THE IT OPERATIONS MANAGER:

  • Five or more years of broad experience in IT technologies and software with specific experience in MS.Net, C#, PowerShell, Biztalk, MS Visual Studio, and Oracle or MS SQL Server.
  • Five or more years of experience working with source control systems, Plant Data Historians and Lab Information Management Systems
  • Five or more years of experience in system interface design and support, full software development life cycle and solution build process development.
  • Recognize which tasks are important and prioritize them accordingly.
  • Broad technical ability and troubleshooting skills
  • Operate with minimal direction when required.
  • Take ownership and responsibility for a situation or issue and lead it to completion.
  • Ability to interact well with others.
  • Ability to remain calm under pressure.
  • Excellent written and verbal communication skills.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

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