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IT Admin Support Analyst I

Wichita, Kansas Aptude Software INC

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IT Admin & Support Analyst I – Wichita, KS

BASIC FUNCTION
Responsible for general maintenance and administration of IBM Notes applications and databases. Provides first-level support of IBM Notes applications. Works with business users of applications to identify, troubleshoot, and resolve defects in both design and implementation of support applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide first-level support for IBM Notes applications and databases
Provide general administration of IBM Notes applications
Supports IBM Notes Administrators with day-to-day tasks
Create and maintain user documentation on supported applications
Responsible for applications that function with multiple backend database systems (SQL, mySQL, Lotus Notes)
Assist in identifying necessary reporting related to supported applications and databases
Work with Business Analysts and Operations Manager to prioritize backlog
Assist in identifying technologies to better serve user needs for solution development
Troubleshoot and optimize application performance

OTHER DUTIES
Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
Education: Minimum Qualifications:

Bachelor’s Degree in Computer Science or Information Systems
OR
High School Diploma (or equivalent) and a minimum of 1 year of experience working in related field

Experience:
1+ years’ experience with application, web, or database development
Experience with Lotus Notes, IBM Notes, or Domino Server a plus
Experience with LotusScript or Javscript
Other Knowledge, Skills, Abilities or Certifications:
Experience in a Contact Center environment a plus
Ability to work in a distributed team environment
Ability to meet objectives with minimal direct supervision
Ability to write sophisticated ad-hoc queries, stored procedures, user defined functions, and other reusable programming structures
Experience with Lotus Notes and Domino Server a plus
Excellent Customer Focus
Ability to work with and communicate objectives and solutions to others- particularly non-technical business partners
Excellent analytical, problem solving and facilitation skills
Excellent verbal, listening, written, and organizational skills
Self-starter able to take a minimal amount of direction, set a series of immediate and long term goals needed to fulfill that direction, and continue to make progress on long term goals while meeting ever changing short term challenges

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What our clients are saying

Aptude provided ********* a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects. – Dan D., *********
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Contact Us
Phone Number(630) *****************************************1601 North Bond Street, Suite 316Naperville, IL 60563Atlanta Office3355 Lenox Road Suite 750sAtlanta, GA 30326 Thank you for your interest in Aptude’s . Use the contact form below to get in touch with a specialist to discuss your needs. Name * Company * Email * Phone * What can we help you with? *1000 characters leftDon’t like using forms? Call us at **************Send Name * Email * Phone Message *1000 characters leftSend Name * Email * Phone Message *1000 characters leftSend

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