We are seeking a customer-oriented technical Business Analyst to help deliver initiatives across Salesforce CRM Sales Cloud, Anaplan, Oracle CPQ & Subscription Management Cloud within the EMEALA region, primarily focusing on Salesforce Sales Cloud & Anaplan.

How you will do it

• Collaborate with business stakeholders, business analysts, delivery teams and architects to define and document user stories, as-is and to-be business processes or functional requirements.

• Enhance understanding of the business value of requests to IT, advocating for maximum standardization and synergies across lines of business in EMEALA at the enterprise level, promoting adoption of out-of-the-box functionality and global template design.

• Identify and capture integration points across project initiatives to ensure alignment across discrete applications, supporting business and IT in bridging any gaps.

• Contribute to test strategy, defining acceptance criteria, test plans, and test cases across test phases.

• Support the business change manager during rollouts to guarantee adequate communication, training & support are provided.

• Provide enhancement support, triaging new requests & setting appropriate delivery expectations.

What we look for

Required

• Strong expertise in Salesforce, CPQ, Anaplan, or other sales planning platforms.

• Solid technical knowledge in data mining, data modeling, data extraction & data analysis.

• Experience with system integrations and troubleshooting data discrepancies.

• Excellent skills in Excel & PowerPoint.

• Proven business analyst skills to understand complex business scenarios, elicit comprehensive user requirements, and comprehend up and downstream impacts.

• Experience driving consensus among business stakeholders from distinct areas regarding work prioritization.

• Able to work independently and within a team environment, possibly supervising others during projects.

• Well-organized, results-driven, eager to tackle challenging problems with excellent problem-solving skills.

Preferred

• Bachelor’s degree in a relevant field.

• Experience in sizeable multinational corporations and cross-functional teams.

• Experience working in an Agile environment.

• Familiarity with Salesforce Sales Cloud.

• Knowledge of Lead-to-Cash processes.

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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