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IT Deskside Technician

Dallas, Texas Calance US

Job TitleIT Deskside Technician – ID:33050

Duration3 Months to Hire

Start DateASAP

Job SkillsDesktop

LocationDallas, TX

Date Posted01/03/2019

Comments/Special Instructions

This is a contract to hire position for the Dallas area. FTS may be asked to work at different locations depending on needs of the offices. We would give the FTS notice ahead of asking them to change locations. There may also be some remote support along with desk side support in the office. Also knowledge of Apple / MAC OSX is a must

Qualifications

Associate’s degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
Knowledge of, SCCM and Office 365 preferred. A+ PC Technician or Network+ certification is a plus.
Provides level II & III user support for software and hardware issues.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Ability to comprehend, analyze, and interpret situations.
Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required

Responsibilities:

Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
Provides Tier II end-user support for software and hardware issues. Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems.

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